SBA's team suggests adding a video or photographs to your response message. This can help to show that you’re taking the complaint seriously, which in turn can help build trust with your customers and win them over — despite their negative experience.
As we've mentioned earlier, customer feedback and online reviews are an essential part of improving your business. They shouldn't be taken lightly.
"If you’ve received a negative online review, showing that you’ve taken the steps to resolve the issue could help turn a negative review into a positive one," says the SBA team. "Once you’ve acted upon the issue your customer raised, reply to the complaint on the review site so that other customers can read what about what you’ve done."
And to all the keyboard warriors out there, think carefully before firing off an unnecessary bad review. You might be doing a lot more harm than you actually realize.
#33 Bad Amazon Review Because Customer Cant Measure Properly??
