#1 The Owner Of Last Video Rental Store In Pocatello Saves Portion Of Collection For 'Christina's Corner' Which For Christina Who Has Down Syndrome And Is Mostly Nonverbal And Renting A Movie Has Been Vital To Her Routine For At Least The Last 15 Years
#3 Some Drugstores In The Czech Republic Introduced Shampoo And Shower Gel Filling Machines. Customers Can Refill Their Empty Bottles With Various Products So They Don't Have To Buy A New One Everytime
Having loyal customers as opposed to wishy-washy flip-flopping ones is a no-brainer. It makes good business sense to offer quality goods and services.
When consumers are happy, they view a particular brand more favorably, leading to more profit and a more stable future for the business. It’s a win-win for everyone.
According to recent research conducted by Capital One Shopping, a mere 5% increase in customer loyalty increases profits by a huge amount, from 25% to 95%.
#4 Online Shoe Retailer Begins Selling Single Shoes, And Allows Consumer To “Build A Pair” Of Different Sized Shoes
#6 I Went To A Puzzle Factory And They Had A Wall Of Shame
Based on the findings of the survey, the majority of retail business comes from loyal customers, clocking in at 65%.
Meanwhile, those loyal customers, who are responsible for two-thirds of retail business, actually spend a whopping 67% more on an average purchase than new customers.
#7 This Grocery Store In France Has The Store Layout On The Shopping Cart
#8 My Local Supermarket In Montreal Has A Rooftop Garden Where They Harvest Organic Produce And Sell Them In Store
#9 Crayola Started A “Choose Your Own Crayon Box” Station In This Office Supply Store
As per the study, 73% of Americans are loyal to at least one brand. Moreover, 68% of consumers claim brand loyalty.
If you look at the average American consumer, they are enrolled in a huge number of loyalty programs. 17 of them in fact. They have a 51% active participation rate.
#11 This Work Clothing Store In Ottawa Has A Sub-Zero 'Winter Simulator' That Allows You To Test The Clothes You're Buying In Sub-Zero Temps And High Winds
That being said, 75% of global consumers noted that being offered a loyalty program with better rewards would make them switch brands.
Capital One Shopping notes that loyal customers are worth around 2.5 times more revenue than new or future customers. Moreover, brand loyalty drives corporate returns that are significantly (120%) above average.
#13 Burger King France Now Use Washable Dishes, As A New Laws Force All Restaurants To Do So
#15 This Store Lets Customers Choose Whether They Want To Be Bothered By The Staff
Over a 10-year period, loyal customers boost shareholder returns anywhere between 2 and 5 times.
In the United States alone, brand loyalty affects the retail banking industry the most, increasing corporate growth 290% above the industry average.
#16 This Clothing Store Is Undergoing Construction, So They Dressed Their Mannequins Appropriately
#17 Japanese Cafe Hires Paralyzed Patients To Remotely Control Server Robots To Earn Income
#18 Stephenson's Pharmacy, Downtown Cairo, Has Been Operating Since 1899 And Still Keeps Its Old Equipment On Display
The main factors that drive brand loyalty, from biggest to smallest, include:
- Shared values
- Good customer service
- Product options and availability
- Strong data privacy practices
- Understanding and caring for their customers
- Trustworthiness and transparency
- Quality products
- Taking a public stance on social issues
#19 My Local Publix Grocery Store Offers A Free Healthy Snack For Kids While Their Parents Shop
