Customers like me and you are mostly happy to open up their wallets for the things they really, really like. Think of Starbucks frappes, iPhones, dinners at Olive Garden, or Bath & Body Works candles; every product, service, restaurant and store has its loyal clients.
Often, however, businesses take their loyalty for granted and forget the obvious fact that a single mistake or faux pas costs a lot. And by “a lot” we mean not just reputation and money, but customers on whom the whole business relies in the first place.
“What is your ‘never again’ brand, item, store, or restaurant?” someone asked on Ask Reddit, creating one hell of a thread that makes the businesses in question blush big time.
#21

Pottery Barn.
My wife was pregnant with our first child, so full nesting mode engaged. We ordered a chair for the kids room/nursery/whatever the f**k it's called, a nice glider with an ottoman, perfect, in theory, for 3am feedings. We ordered it at around 5 months out. Everything was on track until 3 weeks from delivery date. We had called many times to confirm since shipping was delayed, but still on track for the due date. They told us it was now back-ordered for 6 months. These things happen, but there's no way they found out about a 6 month delay 3 weeks from delivery on a 9 month lead. It was a s**t show! My wife, now fully in the grasp of preggers-crazy went ballistic. We got in cancelled and found another one from some similar place (restoration hardware?) it came in time.
Ok, then Pottery Barn's ottoman shows up! What else came was a charge for the ottoman. Now we start fight 2 so they would refund our money and retrieve the ottoman. Kid turned 2 months old before it got cleared up. F*****g s**t show, man. My wife still flips the store off every time we drive by. This was 8 years ago.
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173points
#22

Sprint- couple of years ago they let someone buy over $2,000 worth of phones in my mom's name. Didn’t ask for ID or anything. They got an address but it was off by a couple of numbers. My mom didn’t notice for a couple of months when her credit got flagged when they were trying to get approved for a loan or something. She fought with Sprint to get the charges removed from her credit. We’ve never had Sprint before so don’t know how that was a massive oversight especially with no ID and the wrong address.
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166points
#23

Dominoes. My order was delivered by one of their drivers. The website offers contactless delivery. They are supposed to leave it on the doorstep and go.
Delivery guy gets here without a mask. Knocks on door. I ask him to mask up before I answer and he refuses. I tell him I ordered contactless delivery. He says “well you didn’t leave me a f*****g tip.” So I open the door and write zero on the paper. Asking him: “and this is how you thought you would get one?”
Flash forward to the next day and my card gets charged $100 over the cost of the pizza. I call and complain and I’m told to send an email.
So I email them and get a response back that they talked to the driver and he said I’m lying. That I was very grateful and left him a huge tip that they won’t refund unless I can provide proof.
So I sent him the security footage from my front door. Complete with sound.
Refund was in my account next day. But I’ll never use them again.
I ended up taking them to court over the attempted fraud. The court ruled it also as illegal trespassing because they attempted to force me to leave my home or allow them to enter despite my expressly telling them I did not want this while ordering, plus I have a good lawyer thanks to work. The company was also fined for the employee’s actions but I know a lot less about how that one ended since I just ended up being considered a witness in that case.
The way this should go down in my area is simple. Driver leaves food at door and receipt on a small stand. Then returns to their car. You grab the food and sign receipt, you leave a tip (many places also let you tip online now after order arrives). Then once you are safely inside the driver gets out of the car and grabs the stand and receipt so they can leave.
164points
#24

The dollar store in my area has $1 steaks. I can't imagine trusting a $1 steak to not kill me.
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156points
#25

AT&T from back in the days of long distance, said they'd get me a good rate to Thailand, which we call all the time. Bill comes and its 10x the advertised rate.
I call. The first guy can't fix the bill. I escalate to a "manager". He says "You are correct. I'll fix your bill."
Next day he calls back and says "we've decided not to fix your bill".
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154points
#27
Anything from the “Wonderful” brand, Pom wonderful, Wonderful pistachios, Halos, Justin Wines, Fiji Water, etc.
Billionaires from Beverly Hills destroying lives of farmers. Depleting local farmers of their water. Destroyed thousands of old a*s oak trees in San Luis Obispo County to plant more vines for their stupid wine. We all know the real reason is because of the water they now have access to there. I know a lot of families who have lost their farms because of them. They are big and powerful and they know it. Just a bunch of a******s who don’t seem to ever have enough money. Watch Water and Power on Netflix for more info.
Billionaires from Beverly Hills destroying lives of farmers. Depleting local farmers of their water. Destroyed thousands of old a*s oak trees in San Luis Obispo County to plant more vines for their stupid wine. We all know the real reason is because of the water they now have access to there. I know a lot of families who have lost their farms because of them. They are big and powerful and they know it. Just a bunch of a******s who don’t seem to ever have enough money. Watch Water and Power on Netflix for more info.
Side note: Do you remember a time when it was just Cuties? But now there’s cuties and halos. They used to be the same company. The owners had a big fight about when they were to harvest. So they split the trees up and went their separate ways. Paramount farms (Halos) wanted to harvest early, when Sun Pacific (cuties) wanted to wait to harvest. Same fruit. But I will always buy cuties and never halos. Screw Stewart and Lynda Resnick.
(I also worked at Pom Wonderful for a year. Yes I regret it)
(I also worked at Pom Wonderful for a year. Yes I regret it)
Edit: I guess Netflix took down the documentary I was referring to. But it’s available to rent on Amazon, Vudu, and Apple TV for those who are interested in learning more about these crooks.
Also was told Behind the Bastards podcast did an episode on them as well as The Dollop.
Also was told Behind the Bastards podcast did an episode on them as well as The Dollop.
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130points
#28
Dell, for laptops anyway. They have this devious little feature: the charging cable has a thin data wire inside that tells the computer the charger is from dell. If you plug in a charger that does not have this, even if the voltage is correct, the computer will throttle the cpu way down by sending false overheating signals, and will only increase the battery charge if the machine is off. To make this way worse, that data pin wears out and breaks very easily, and even if your charger still works, which it often does, it is borderline unusable. Since you can only get a replacement from dell, replacement chargers are unusually expensive.
This "feature" cannot be turned off in any intended way. There is a program you can use to bypass it by disabling the specific type of thermal cpu throttling they use, but that only works on intel cpus. If you have an amd, tough luck, and even if you dont you shouldn't have to disable hardware safety features using 3rd party software just to use hardware that is perfectly functional except for one unnecessary part that is designed to break.
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119points
#29
Ashley furniture
Tried to use the extra protection plan we brought for our sofa that broke. They picked it up and then they tried to deliver it back to the wrong address 4 GOD DAMN TIMES.
We were without a sofa for a month and a half when we were told us it would be 7 days because they couldn't figure out how to update our f*****g address.
I literally had to go into a physical location because their phone customer service just couldn't figure out how to update a simple address and refused to escalate and it was literal insanity. I wish I was exagerating.
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118points
#30

American buffets.
Ryan's, Golden Corral, Old Country Buffet, etc...
I worked at one. Trust me. Do not.
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109points
#31

Long horn steak house.
Reason: all but 2 people in our party (of 15 people) got horrid food poisoning. Mine was so bad that I threw out my back from vommiting and retching, and couldn’t take pain medicine without throwing it up. So I couldn’t sleep because of having intense stomach and back pain that lasted a week.
Reason: all but 2 people in our party (of 15 people) got horrid food poisoning. Mine was so bad that I threw out my back from vommiting and retching, and couldn’t take pain medicine without throwing it up. So I couldn’t sleep because of having intense stomach and back pain that lasted a week.
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105points
#32
Home Advisor. I'd swear it is just advertisements with fake reviews. I got a horrible contractor for a kitchen through them, it took over a year. They had 4.8 stars and hundreds of reviews on HA. The lost their BBB status in the process, I had to get the state to threaten their license, just to get them to finish.
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105points
#33

Generic American Cheese Slices from Walgreens.
Dog needed medication. We typically encase it in some yummy soft american cheese. Kraft was like $5. Ouch. NoName was a buck for 16 slices. SOLD! Kraft slices also make a damn fine grilled cheese sandwich on the cheap.
Except that the dog wouldn't touch it. Like actively turned away and refused to go near it.
We had to get white slices when we went to the store next time because he needed to forget the yellow ones. It was that bad.
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101points
#34
Game of Thrones.
This franchise is dead to me. I couldn't care less about any new books coming out (lol), prequels, sequel, cosplays...
It's pointless. It's cruel. It's burnt.
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101points
#36
AT&T - happily dumped their a*s when I moved out of a complex that had a contract restricting tenants from using anything but AT&T. Forgot to mail my router back to them (never mentioned on the cancellation call) and was suddenly overdrafted because they still had my bank details. This scum tier company then told me that they could not place the money back into my checking account and I would have to wait THREE F*****G MONTHS for a visa gift card with the total of my refund.
Politely raised hell to anyone they put me on with and no one could do a thing other than fail to explain why they could direct deposit out my account but somehow could not put money back in. Hope TV and ghouls that run the business fail into homelessness - I am not kidding, f**k the people who run that sh**hole.
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96points
#37

Every Subway I've walked past always smells amazing, and every time I order a sub it is a disappointment.
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93points
#38

Not me, but my dad.
He refuses to eat at Subway ever again because when we broke a chocolate chip cookie in half to share, a long strand of hair came out from inside one of the chocolate chips.
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91points
#39
Shoes from walmart. Never again. Bought a pair of boots, went hiking up a trail/mountain. The entire bottom came off when i was 90% up the mountain. Had to make my way back down in socks.
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84points
#40
I ordered a different type of gravy at Cracker Barrel, and they brought it out to me still in a plastic pouch with microwaving instructions on it. I know things are prepackaged and reheated in a lot of places, but to not even bother dishing it up?
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80points


