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Redditor u/RegulatoryCapturedMe’s thread on r/AskReddit drew in a large crowd and ended up getting over 33.5k upvotes. The stories were as insightful as they were entertaining, and odds are that they’re bound to make some customers reconsider how they treat waiters and cooks from now on. On the flip side, it’s also a wake-up call for anyone who messes with customers’ food for no good reason.
Before you start putting random things into the meal to mess with a rude customer, remember that this might end up hurting more than just their pride. Food allergies are a very real, very dangerous thing. And they're becoming more frequent. Restaurant staff need to be aware of any potential allergies that customers might have, as well as understand that sticking a dirty finger into someone’s dinner can cause anaphylactic shock if the person is allergic to nuts. They also need to reduce the possibility of cross-contamination between ingredients.
Bored Panda reached out to food expert, pie artist, and author Jessica Leigh Clark-Bojin for her take on how to best deal with this danger as a customer and what to do to protect your health when dining out.
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Food expert Jessica stressed that there’s never a 0% risk when dining out if you have life-threatening allergies to certain foods. She stressed that the burden of responsibility can’t fall just on the restaurant if something happens, even if the customer is very transparent in communicating with the staff about their allergies. There are simply too many moving parts to control everything, and cross-contamination is a real possibility even if everyone’s a professional.
“Most restaurants will do their best to accommodate guests with specific dietary requests, but for certain life-threatening allergies, it’s not always possible due to the possibility of cross-contamination,” Jessica told Bored Panda.
There are vast differences in food allergies. While some might make you feel uncomfortable for a time, others are a very real danger to your life.
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“If you are lactose-intolerant and would like the restaurant to hold the cream sauce on your pasta, that’s likely no problem. If on the other hand, you have a deadly peanut allergy and would like the restaurant to hold the peanut sauce on your chicken satay, well, that’s another story,” the food expert told us.
“The kitchen can’t guarantee that trace amounts of the allergen will not make its way to your plate, and they (understandably) don’t want to be responsible for your anaphylaxis!” she said.
“If your allergies are so severe that they will cause you to have a spectacularly bad time should you come in contact with your triggers, it’s best if you stick to restaurants that have kitchens and menus which already exclude those items,” she explained to Bored Panda that customers with serious allergies need to do thorough research about the restaurant before eating there. If there’s not enough information on the menu, giving the restaurant a call or heading there in person to have an open and honest chat might help.
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Meanwhile, the very best thing that customers can do to prevent restaurant staff from sticking fingers in their food or (God forbid!) overcooking their eggs is to be nice. Be polite. Be gentle. Be witty. You’re dealing with human beings after all. Everyone makes mistakes, and some staff are trainees. And you can’t expect to be treated with a smile like a king if you act like an angry troll living under a bridge.
Bored Panda previously spoke to a server working at a fancy restaurant about her work. She explained to us what leaves a good impression on the staff.
“That huge musician Seal was in our restaurant once and he could not have been nicer. Tipped well, made friendly, genuine, conversation with the staff, just radiated kindness. It was really an encounter I’ll remember for the rest of my life,” she said.
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Not all customers are as nice, however. Some have physically threatened and even attacked staff members. “Not just over masks and other safety requirements, either. It’s as though the stress of the last year has amped societal entitlement up to a new degree. I spend more time now soothing tantruming adults than I do running food,” she told Bored Panda.
“Just last night a customer followed me out to the parking lot and tried to take down my license plate because I charged him for extra ketchup, (as per our business policy, written on the menu,” the server told us.
“So, the biggest problem with being a server right now is, in short, that many people treat us as sub-human trash. Say hello, look us in the eye when you order, leave a tip, and don’t call us names or threaten us. Is it so much to ask?”
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At the core of being a good server, according to the professional, is making sure that everyone leaves the meal having had a nice and memorable time.
“I’m always on the lookout for anything extra I can do to make the night special for our guests. If I overhear a birthday mentioned, we bring out a piece of cake. If someone comes in wearing a Dolphins jersey, we’ll turn on that game if they’re playing. We take pride in our work,” she told us.
She also urged customers that see servers being mistreated at other tables to consider stepping in or saying something. Especially if the servers being mistreated are young.
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“The server may look unbothered, but that’s because it’s their job. ‘The customer is always right,’ is one of the only pieces of training many of us get. It is literally our job to be sure tables leave happy. We cannot argue with you. So, just because they’re smiling on the outside doesn’t mean they’re not offended, or even feeling unsafe, on the inside,” she said.
“If you’re not comfortable saying something to the abusive customer directly, just find a manager and quietly inform them of what’s going on, they’ll take it from there. A lot of servers are students who are too nervous about losing the job or looking unprofessional to ask for help. And, as someone eating in the restaurant rather than working there, your words will carry far more weight with the harasser than ours would anyways.”
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