#1

My last job was a popular austrian area in the alps.
We had a lunch buffet every afternoon. More like an afternoon snack.
3 different mains, 3 different sides and a collection of salads and veggies and some cake.
Once a week it had a theme and, usualy I, would have to stand at the buffet and make either fresh waffles or fresh (austrian) pancakes.
I had a huge set up with tons of toppings and ice cream at one end. I was in the middle and at the other end was the stuff I needed to make waffles/pancakes. Like a container with the batter.
Everything had a description. Everything. Even my batter. You'd wonder why I put a sign to let the people know, that it was the batter.
People would watch me, pour the batter in the pan/machine and then they would grab the ladle and poured some of the batter over their food.
I was completely baffled the first times. I couldn't understand.
I even told the people that it was the batter and they would not stop.
I even put lids on everything and other stuff. I would grab the ladle out of their hands.
IT DID NOT STOP THEM.
They all told me, that I have no idea what I was talking about and that this was vanilla sauce. I kept pointing them to the vanilla sauce at the other end. They did not care.
The weirdest thing is, all of them did not have desert on their plates. It was a main dish like casserole, ham, salads, paella, lasagna and whatever was on the buffet and they poured, what they thought was vanilla sauce over it.
To make it more weird. ALL of them ATE IT. Their plates were all empty.
I had to notify the director, as the batter not only had raw flour but also raw eggs in them. I did not want to be responsible. And my director did not believe me. So one afternoon, he sat behind the bar and watched it all happen and was confused too.
We had to stop doing fresh waffles and pancakes.
We had signs in 3 languages (german, english, italian) that told the people what it was and to not touch it.
It was out of reach. Really far out of reach.
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IGlobally, the restaurant industry is booming. In 2023 alone, the U.S. full-service restaurant industry raked in over 78 billion dollars. That’s a whole lot of dining out. From fast food to fine dining, there’s something for everyone. But there’s one kind of place that attracts all types of diners and drama: the "all-you-can-eat" buffet. It’s where hunger meets hustle and sometimes, chaos.
To dig into this buffet bonanza, we spoke with Mi Lau, a manager at one of Munich’s most popular buffet restaurants. With years of experience under his apron, Mi has seen it all: both heartwarming and horrifying. “It’s exciting,” he says. “We get regulars who skip breakfast just to make room for dinner.” Fair enough, right? But that’s just where the fun begins.
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“They want their money’s worth,” Mi laughs. “And believe me, some come in with strategies.” Think game plans, plate-stacking tactics, and even partner coordination. While most diners keep it classy, there’s always someone who crosses into chaos territory. And that’s where the buffet becomes less about food and more about survival.
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Leaning under the glass and sneezing on the salad bar, sipping from the soup ladle, picking up something with fingers, tasting it, and putting it back on the line, visibly scratching under their skirt, sniffing, and then using the same fingers to flip through a stack of cookies like a rolodex, dropping stuff onto the floor and then putting it back in to the pan, picking up an entire tray of 40 cheeseburgers and walking off with it… the list goes on and on
My favorite memory tho was when my old chef had had enough, saw someone stick their fingers into the food, marched ip to this customer and said “Excuse me, do you mind if I put my fingers in your mouth? Just grab your tongue and waggle around a bit? No? THEN KEEP YOUR F*****G HANDS OUT OF THE FOOD!”
He wasn’t around for much longer.
“One time, I saw a guest filling up bottles with soda straight from the drink station,” Mi recalls. “Not just one, but multiple bottles from home.” And it doesn’t stop there. “Some even swipe ketchup packets and entire sauce containers. I mean, really?” It’s not a grocery store, folks, it’s dinner.
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There was this one guy that came in weekly, dude looked like a participant on My 600lb Life.
He and his wife the first few times got a lot of food but nothing too extreme, then they started getting a *lot* more. To the point we charged them double because we basically had to.
Then the last two times they came in and cleared the entire buffet. As soon as we added more food they'd clear it. I watched them like mix everything together to eat it. The guy mixed blackberry cobbler and f*****g gravy. It was so nasty.
Not only did they eat way too d**n much, they'd leave a huge mess behind thar my poor teenage self had to clean.
After the second time my grandma banned them.
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He told his front line, and they just shrugged and said they don’t have enough to replace the food just yet. He quit the next day… and that’s why I refuse to go to buffets ever since 🤷♀️.
#12

Had another dude that used to come and take several pieces of chocolate cake from the bar, place them in a single plate, do soft serve over the top and and cover it in ketchup as if it was chocolate sauce.
And then there was the purse incident. “This one lady casually stuffed her purse full of chicken wings. No shame at all,” Mi says. “She just zipped it up and carried on like it was no big deal.” The staff was left to clean up the grease.
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I went to a Golden Corral once. And never again. While there I watched a kid pick his nose, stick his finger in the chocolate fountain, and then in his mouth. Repeatedly. Half his family was right there and did nothing.
This was before COVID, but I noticed a lot of customers coughing and sneezing around the food. So it did not surprise me to come down with the flu within 48 hours. Golden Corral must be the Florida Wally World parking lot of buffet restaurants.
So yeah.... chocolate covered booger.
Mi says it gets worse. “Some people will literally cut in line to grab something hot the second it comes out.” You can almost hear the kitchen doors swing open and the herd stampede in. “And sometimes, they’ll just take the whole tray,” he sighs. “Like, what about the 15 people behind you?”
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While the lights and sirens were on, and this poor woman was laying there dead, some other massive person was getting mad at me for not dispensing the roast beef more quickly. This lady was dead 15 feet from me in direct eye-shot and everyone there knew it. This guy didn't care. That was luckily the only time I've had to see someone die so far in my life. As a 16 year old kid I was a little bit traumatized.
Others take things to criminal levels. “We’ve seen guests smuggle out food using baby strollers,” Mi admits. “Piled high under blankets, as if no one will notice the buffet’s missing three trays of spring rolls.” It would be hilarious if it weren’t so maddening and unsanitary.
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Similarly went to a Pizza Buffet and saw a dude just eating cheese and toppings and leaving the bread. Must've had 6 pizzas worth of bread at his table when he left.
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