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35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down

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As someone who has a brain that’s all about structure, order, and, really, any other aspect pertaining to having a stick up your canal, being confused is one of the most irksome experiences for me.
Much of it has to do with the fact that the confusion might transcend the corporeal boundaries of my mind and manifest itself into an embarrassing situation, which essentially adds insult to injury.
But, I gotta admit, sometimes reading one of those “Sir, this is a Wendy’s” stories does make me giggle. A guilty pleasure of sorts. One that pops up every once in a while on Reddit and we can’t but enjoy them.
More Info: Reddit

#1

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I've told this story tons of times to my friends/family because it's one of my favorite Domino's Stories. This happened somewhere around 2017-2018.
One day it was really slow at work at Domino's. I was still a relatively new Insider (only a few months in to what would be about 4 years) and still in school, so I was hoping that it would stay slow so I could go home so I can cheat on my math homework, play some League of Legends, and get some sleep since my school started an hour earlier than other schools in the area. A woman, probably mid-40s, comes in to order a pizza. She's pretty chill, and we're just chatting while she's ordering because there really isn't much to do otherwise since we already cleaned the store and oven and all that.
After she gets her pizza all done up I ask her if she'd like any drinks. She's like "oh what do you guys have?" I'm running down the drink options and she notices Coca-Cola and looks at me wide-eyed like she just saw someone get hit by a car.
"DON'T YOU KNOW THEY PUT HUMAN EMBRYOS IN COKE?!?!"
"^^^I'm ^^^sorry??"
She then spends the next SEVEN. MINUTES. Running down pretty much every major conspiracy, from human embryos in Coca-Cola to Flat Earth to the moon landing being faked, etc. If you think of a pre-COVID conspiracy, she hit it. And she tied it all up in a neat little bow of "It's all the Jews."
I'm stunlocked. The only words that can come out of my mouth are ".............. so no on the drink?"
"Coke Zero please. :)"
I guess the Zero means "Zero Embryos."
283points

#2

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I worked at Walmart for a long time in the hardware dept. Had a customer call asking if we sold toilets. I said, 'like, toilet seats?'
He said, 'No, like actual toilets.'
So I said, "Sorry, we just sell the seats and replacement parts., no porcelain."
He got all huffy and said, "Jesus, what is this place? Walmart??"
I paused for a moment and said, "Yes sir, it is."
Silence for a long moment. Then he said in a little voice, "This isn't Home Depot?"
"No sir, you called Walmart."
"Oh s**t, I am so sorry!" And he hung up. I laughed my a*s off.
271points

#3

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Went to drive-thru at a Wendy’s and the person taking the order said welcome to Walmart. I was really confused and I heard laughing and he said I’m so sorry he works there too and was on autopilot.
237points

#4

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I’m a high school teacher in Australia. I had a parent rail me out that I wasn’t teaching their daughter how to do her taxes.
I’m a history teacher.
218points

#5

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I had a car for sale and an influencer called me up and said they would like to use my car for a podcast.
They said "You need to have your car at" and I cut them off and said "I am sorry did you just tell me that I need to deliver a car you are asking to borrow for no money"? They said "Yeah". I said "Oh, okay, just send me a retainer of 1/4 the price of the car and you can borrow it, I don't know you". She said "I don't have that much money". I said "Well I do, so who the hell in their right mind tells the person they are asking for a favor where to be and what to do"? She got really angry and explained to me "Who she was". Then told me "I can destroy your business in minutes with a negative comment". I couldn't stop laughing, I am an architect and normally work for corporations. She said "The people do as I demand and I have 90,000 followers". I said "Cool have every one of your followers send you $ so you can borrow my car" and then hung up. I got 4 emails from her loyal followers...4.
217points

If you’re not aware, “Sir, this is a Wendy’s” is a meme of sorts at this point, most likely originating from The Office (season 4, episode 14). The official description of the meme is a catchphrase used essentially any situation where a person wants to deflect someone who’s annoying (exceedingly or slightly, doesn’t matter) with questions or comments that may or may not be bizarre or irrelevant.

This, by proxy, also extends to folks who are utterly confused by their whereabouts and that causes annoyance or trouble. It doesn’t have to be a Wendy’s. It does, unfortunately, most usually manifest itself in retail, as if that part of the corporate industry wasn’t already plagued by a very questionable contingent of clientele, the final boss of whom is the Karen. Or so it seems.

Over the years, the meme spread through Twitter, morphing into an Arby’s version for a bit, and being even further popularized by cartoonist SrGrafo in 2019 with their comic strip that references the now-popular catchphrase. Now I wonder if he did let him finish…?

#6

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
This story is gonna show my age for a few reasons, but when I was about 12 or 13, I saved up my allowance and neighbourhood yardwork money to finally afford the newest iPod, the ones that could play videos as well.
I wanted to make sure they had it at the store before I got my parents to drive me there, so I opened the phone book, found the Apple Store, and called them.
Guy at Apple Store: "Hello?"
Me: "Hi do you have the iPod Video in stock?"
Guy: "Uh...this is an apple store. Like...crunch crunch?"
I had called the gift shop at an apple orchard.
207points

#7

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I worked at Wendy's throughout high school and some lady ordered a burger meal at the drive thru. Over an hour later she comes back to the front counter, slamming the burger on it saying it was cold. I checked our receipts and told her she ordered over an hour ago and that burgers aren't meant to stay hot for that long. She said that was absolutely unacceptable and how dare we serve her a burger that gets cold. She then proceeds to ask me for my full name and details so she could sue me, at the same time freaking out when I didn't have a pen to give her to write down my info. Another customer walking by said holy s**t lady relax, and she yells at him to mind his business. He says well I just feel bad for this poor employee you're yelling at, if you don't wanna eat here go somewhere else. Bless his soul I was only 17 and was so shook.
184points

#8

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I was working at McDonald’s and this lady said “can I get the Wendy’s 4 for 4?!” I said “ma’am this is a McDonald’s” and without a moments hesitation she replied “indeed it is can I get a Big Mac?”
172points

#9

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I was in Lowes one morning right after they opened. There was a woman at the service desk having a complete melt down yelling and screaming because Lowes didn't have a licensed contractor there at the store for her to hire. She apparently woke up that morning and decided she needed a deck like that same day and thought she could just go to Lowes and have someone immediately start building a deck. It was dead so I stood with the cashier listening to the show. They ended up having to call the police to get her to leave.
161points

#10

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Customers at my retail job explaining that COVID passports are the mark of the beast and check-in QR codes are a means of tracking us all... while paying for the groceries electronically via their phone.
And those eager to let me know that the mask I'm wearing traps bacteria and causes cancer... while in the process of purchasing cigarettes.
154points

Bored Panda reached out to a former retail employee who also chimed in with a story. Redditor u/Effective-Ad-OFour used to work at a Target one summer and had a bit of a surreal experience (surreal probably on the part of the client, not the Redditor), when a customer walked into the store, filled up their cart with stuff worth over $100 only to be absolutely rejected at the cash register as they handed in their Walmart gift card. Needless to say, OP wasn’t thrilled to be putting everything back in its rightful places.

“I’ve worked a number of retail stores and I can’t say it’s a common situation, but my coworkers had stories like this. This is more common in places like Walmart where there’s a different customer base because of the cheaper prices and stuff.” explained OP.

“That was the only time something weird like that happened to me at Target. A coworker of mine said she was often harassed by a regular Karen who always asked something far-fetched every time she shopped there. She would ask things like if a particular blend of coffee was gluten-free, why does the pet food aisle have a strange smell and what does turkey meatloaf taste like. I never had the honor of bumping into this woman.”

#11

At my friend's wool shop, I was checking out the latest shipment she had just finished putting on the shelves, when this crazy lady walks in, makes a beeline for the counter, and just screams that she wants her hair cut now.
Cue my friend blinking in shock because that was very much not how her usual clientele behaved.
She pulls herself together, and goes:
"-Madam, I'm afraid the only thing that will be cut short here is our tempers. In case you haven't noticed, this is a wool shop, and has been for the last seven years.
-I. DON'T. CARE! YOU WILL CUT MY HAIR IF YOU KNOW WHAT'S GOOD FOR... Pardon?
-Wool. Shop."
She reaches on the shelf next to her and picks up a huge ball of yarn with size 50 needles sticking out of it, plonks it down in front of the lady and crosses her arms.
"-Unless you have need of knitting implements, kindly get out of this shop now."
The lady scurries out quickly. My friend deflates and starts laughing nervously, shaking like a leaf.
The previous shop before my friend's had been a library for 15 years. The one before the library? A hair salon.
Lady had been at the very least 22 years late to her appointment.
Or she walked in the wrong shop since the hair salon was right next door.
154points

#12

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Used to work In a musical instrument shop, pianos in the window , a single file path to the counter , that went through about 20 pianos and keyboards , the counter is a giant novelty guitar amp. With guitars hung on every free inch of wall space .
Lady comes in , trips over a couple piano stools In her rage filled stomp over to the counter , slams a receipt on the counter and immediately starts shouting, conversation was as follows :
Lady:“ I ORDERED THIS TV FOUR WEEKS AGO AND ITS STILL NOT ARRIVED , WHAT SORT OF BUSINESS ARE YOU RUNNING HERE ?!”
Me: “ well that must be frustrating for you but I’m sorry to say we sell instruments not TV’s , I think you’re looking for the Sony shop a couple of doors down the road “
Lady” so you’re calling me a liar !? I bought a £500 tv from this shop 4 weeks ago ! I’m not stupid I can see the tv on the wall !”
Me “ So that single tv is the one we use to monitor cctv and let customers know they’re on camera , we have a lot of issues with theft and stock loss , again I think you want to be talking to Sony staff the shop is like 50 meters down the road , and your receipt says Sony , this is not Sony , we don’t sell Sony items here , we sell guitars and pianos .”
Lady : “ where is your manager , I was in this shop 4 weeks ago and one of you sold me a TV that hasn’t showed up , there were TV’s on the wall like that and speakers like those you have over there . You’re a liar and you’re calling me a liar or stupid , either way I want my refund NOW “
Me : “ Well I am the manager , I have worked here for 4 years and can guarantee you we have never sold a TV to yourself or anybody else . You’re being rude and you need to leave now .”
Best part is she threw the receipt at me and a couple racist slurs , stormed out .
She comes back in 5 minutes later and starts shouting whilst I’m helping an actual customer
“ WHERE DID YOU PUT MY RECEIPT ?! YOU STOLE IT DIDN’T YOU “
I pulled her receipt out the bin as it was just resting on top , gave it back to her and gave her a sickly sweet smile “ so did you find the correct shop on the end or are you just going up and down the road berating random shop workers ?”
She got a bit dumbfounded and just stood with her mouth moving but no sound coming out so I held the door open , pointed at the giant Sony sign visible from the doorway “ that is the Sony shop by the way, good luck!”
151points

#13

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Closing shift at a Starbucks, was like 10pm at night and this couple come inside and walk up to me at the front counter saying, "The deli across the street is racist towards white people."
I really had no response besides just standing there for a few seconds before saying, "...did you want to order something...?"
133points

#14

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I love when customers traumadump on me.
"OK sir that will be $2.15"
"Yeah my dog just died and my son was arrested. My mom's house burned down last week too"
"Oh.. would you like a straw?"
128points

#15

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Had a guy come in to my place of work yesterday pissed off because he issued his payment date and had to pay extra to turn his phone back on. He said something along the lines of “it was due at midnight and y’all aren’t open at midnight so how was I supposed to pay?” I calmly explained that we are open until 7:00 pm every day but Sunday and he screamed “Well unlike you I actually have a job!”
At my job.
Whilst doing my job.
126points

We asked u/Effective-Ad-OFour if they, being aware of the context as a retail employee, had any idea why folks were doing this in the first place. They speculated that, in most cases, it was just personality quirks and that these were peculiar people who were prone to ask weird questions like that because it was their way of doing small talk and they just wanted to talk to someone.

“A lot of people also shopped after work. Usually the shopping then is more on auto-pilot, you’re deep in your own thoughts and can forget where you are and what you’re doing,” elaborated OP.

“I once followed a random stranger into a local bait shop thinking it was the drug store I get my prescriptions at without even thinking about it because of how exhausted I was that day from my 12-hour shift. Two seconds later, I realized a serious lack of drug-stocked shelves and the staff wasn’t wearing scrubs or lab coats. I immediately walked out internally embarrassed. I do sometimes think about the staff there wondering what just happened. It happens, you know.”

#16

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I work for a marketing company.
A customer saw one of our "BLM" designs and immediately went on a rant about how Black Lives Matter is evil.
It was for the Bureau of Land Management.
118points

#17

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Uber driver
Once had a girl I picked up from a karaoke bar that was obvious upset/distressed. Asked if she was okay.
“Yeah, I just did karaoke”
“Oh? That’s pretty cool”
“I did a song for my dad that died a year ago”
“Awe that’s sweet of you”
Nothing else was said until I got her home, which was only a couple blocks away. As I pulled in this is what she said.
“I’m not going to give you a bad rating for this BUT you could have been more emotionally available for me”
I just said “I’m …sorry?” And had to stop myself from bursting into laughter. I felt bad for her of course but that was just the most ridiculous thing I’ve ever heard from a passenger. Especially prefacing it with “I’m not gonna give you a bad rating for this but…”
Second story
Picked up a lady, she was distressed, I asked if I could do anything for her and she said “not unless you can take back the last forty years of my life”
It was a very silent awkward ride.
116points

#18

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
I used to run a free food bank for HIV-positive clients in a health care organization. Most days of the week, clients could come and “shop” at the bank for their items. One day each week, however, we offered pre-packed bags (this was clearly communicated to clients) to cut down on wait time, as the bank could get very busy and backed up while people chose their items. On those days, we had a strict “you get what you get and you don’t get upset” policy, since the whole point of the pre-packed day was speed. One fateful pre-packed bag day, a client who came in was adamantly displeased with the juice offering in her bag. She returned to my window to insist on a juice trade; I politely refused and told her that she was welcome to come back another day to choose her items. She proceeded to scream all manner of creative profanities at me and throw the family-sized juice at my head.
I’m aware of the strain that living in compromised positions (medical or otherwise) can place on people. I am also aware that throwing juice is not generally rational, effective, or respectful. It just results in spilled juice, and that’s no fun for anyone.
112points

#19

35 Stories About Customers Who Fell From The Confused Tree And Hit Every Branch On Their Way Down
Work in radio. Got a call on the contest line one time.
"Yeah, I need a hotel room," said the caller.
"OK. How would you like me to help you?"
"Well...book me one!"
"You're aware you called a radio station's contest line, right?"
"Yeah. Don't you book hotel rooms for rock stars when they do a show in town? Book me one!"
103points

#20

I used to work for Kmart. Someone came into the store and wanted to know where the pet department was located. We only had one aisle of pet items and it was mostly items for dogs/cats (food, litter, toys, etc).
I took the customer to the aisle, and they said “this is it? This is all you have for pet supplies? You don’t have an actual department like other stores?”
“Yes sir, we just carry the basics. If you need a bigger selection, there is a Pet Supplies Plus located at the other end of the plaza.”
The customer got upset and said, “But if I wanted to go to Pet Supplies Plus, I would have gone there. But I wanted to go to Kmart. So I’m guessing you don’t have fish food or anything like that?”
I showed him the same selection of fish food, and he got upset. He then started asking advice for fish tanks and again, I directed him to the Pet Supplies Plus that was located just a couple storefronts down from Kmart. When he insisted on not going to that store, I gave him directions to 2 other pet stores in the area.
Eventually he left, but not before saying “this is why Kmart is going out of business!” Sure buddy, the lack of a pet department is the sole reason Kmart is going out of business.
Report
101points

The original AskReddit post garnered nearly 21,000 upvotes (90% positive) as of the moment of this article, clocking in at 6,400 comments with people’s stories and responses.

Among the best of the best, we had everything from folks confused that a McD’s isn’t a Wendy’s and calling a radio station doesn’t actually mean you can book a hotel room with a rock star. The best one probably had to be that one time when a guy walked into a taxation company’s office, speaking Spanish. Immediately, the receptionist got a Spanish-speaking coworker to help out and after the talk, the coworker returned with a confused look on his face and asked if this was a practical joke being pulled on him because the guy had some medical emergency in the nether region and thought the first door in this apartment block was a medical center.

You can keep scrolling to read more “Sir, this is a Wendy’s” goodness. And once you’re done with that, we have more. Here. Enjoy. But before you do that, why not share your own stories and thoughts on anything here in the comment section below!

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