There is no doubt that the same day that God created postal operators, He created discontented people. Otherwise, how can one explain that people are constantly dissatisfied with the work of the post office? Of course, one can assume that the point here is the incompetence of individual workers, but such indignations happen all the time!
For some people, the package simply disappears, as if it never existed at all. Someone has a valuable thing broken during shipment, someone has been waiting for a refund for months, and for some extremely "lucky" people, all these factors coincide.
And then it turns out to be an outrageous situation, as was the case with the American TikToker fowl_mouth_mama, whose video went viral, gaining more than 524K views and even more than 5K various comments.
More info: TikTok
The Original Poster sold a $700 air conditioning unit online and shipped it to North Carolina via UPS
Image credits: fowl_mouth_mama
So the Original Poster sold a $700 air conditioning unit online and shipped it to North Carolina via UPS. To make sure, the woman bought insurance, and in general, the shipment cost her $120. Although she did not know about it yet, it would also cost her three months of waiting and a bunch of lost nerves.
Image credits: fowl_mouth_mama
The buyer found out that the product was damaged and asked for refund
When the package arrived to North Carolina, the buyer claimed the air conditioner was damaged. The OP, knowing that she had insurance from UPS, calmly refunded him and requested a return shipment to the Damage Investigation Department.
Image credits: fowl_mouth_mama
Some time later the package was delivered again to North Carolina, with the same shipping label
Interestingly, some time later, the package was delivered... again to North Carolina, with the same shipping label. She had to order the shipment again - and the journey of the package throughout the country began. Nearly two months after the original shipment, it finally arrived to the Damage Investigation Department - and now the days of waiting for their verdict began. Very long days, we must say...
Image credits: Mike Mozart (not the actual photo)
The OP demanded to be reimbursed for the cost of the item and insurance
Finally, now in the fourth month of the process, the OP was informed that her air conditioner was to be disposed of as beyond repair due to damages. She demanded to be reimbursed for the cost of the item and insurance - this time the employees began to transfer her with the same standard wording: "We will get in touch with you within a period from twenty-four to forty-eight hours..."
Image credits: fowl_mouth_mama
Finally the OP told UPS clerks that she was going to pursue legal action because this was ridiculous
The OP's patience had run out. She called the UPS clerks for the fourteenth time and said that if she did not receive a resolution that same day, she would turn to the media and probably sue the company. The only result of the conversation was this video.
People in the comments also gave their own examples of cooperation with UPS
By the way, commenters massively supported the OP, giving their own examples of negative cooperation with this postal operator. Some of them even worked for UPS, and noted that the staff handled the packages rather carelessly, so it's not at all surprising that the air conditioning unit broke down in transit.
The UPS managers finally got in touch with the OP and offered to cover her expenses - only due to her viral video
However, the viral video still bore fruit. A few days later, the TikToker recorded another video saying she had been contacted by UPS management. They claimed to have seen her video, apologized and offered to cover the cost of all her expenses. In general, the blogger still achieved her goal, but is it worth it to always make such an effort if the postal service should have worked flawlessly in the first place?
We'd love to read your comments on this story, and we're pretty sure you have your own one about a lost package or unreturned money. After all, "postal operator" and "dissatisfied consumer" go hand in hand, in any language and at any time.