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37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away

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In the last couple of years we’ve truly started to understand the meaning of boycott. Social media has made sure that we’re in an age where blacklisting businesses is hitting them where it really hurts. 
Obviously, we often can’t help but wonder: does protesting and refusing to purchase from a business even do anything? Is it purely performative? Well, turns out, someone wondered the very same thing, and decided to ask people about some success stories of boycotting that actually worked, so here they are.
More info: Reddit

#1

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Canadian here: We are successfully boycotting the travel industry in the USA and their liquor.
75points

#2

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
I’m kinda surprised nobody has mentioned the Montgomery Bus Boycott during the civil rights movement.

The entire black population of Montgomery, Alabama boycotted the bus companies for over a year, and chose to carpool or walk instead. It’s like the textbook example of non-violent direct action by workers against capital achieving its goals.
62points

#3

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
In Adelaide, Australia, Starbucks opened in 2007 and permanently closed in 2008 after people boycotted it as their coffee is comsidered massively inferior compared to the local independent coffee shops. It is still not present in Adelaide to now.

Additional titbit about Adelaide, it also is the only place in the world where a milk drink (local Farmers Union Iced Coffee) outsells Coca Cola at a rate of about 2:1.
45points

The act of boycotting might seem like something driven by social media. After all, we’ve recently seen it skyrocket on TikTok and X, but you might be surprised to learn that scholars trace the term “boycott” back to 19th-century Ireland. That’s when several tenants socially and economically shunned Captain Charles Boycott, who repeatedly refused to lower rents.

Instead of using violence, these tenants chose not to harvest his crops, deliver his mail, or sell him goods. Since the captain cared most about money, being hit where it hurt had a real impact. He ended up having to hire outside laborers, which cost more than the crops themselves, and while he still didn’t lower the rents, he ultimately removed himself from the community altogether.

#4

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
ABC/Disney after they suspended Jimmy Kimmel.
45points

#5

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Bank of America

I use to work for Merrill L***h post 2008 Great Recession. They were purchased by Bank of America. Around 2010 or 2011 Bank of America rolled out with a $5 a month ATM fee for all accounts. Lots of people got pissed over this $5 fee. So much so that millions of deposits left Bank of America to other banks. It wasn’t long before Bank of America rolled back and removed that $5 fee a month. They never publicly disclosed how much money left the bank.

You better believe if customers just accepted that $5 fee it wouldn’t be long before all the other banks adopted that fee. It’s great to see the collective customer base stand up and revolt to make a change in the big corporation’s behavior.
42points

#6

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
The OG Charles Boycott, whom the tactic is named after. 


Boycott was a land agent (the muscle), enforcing english landlord rules on local irish. 


> local activists of the Irish National Land League encouraged Boycott's employees (including the seasonal workers required to harvest the crops on Lord Erne's estate) to withdraw their labour, and began a campaign of isolation against Boycott in the local community. This campaign included shops in nearby Ballinrobe refusing to serve him, and the withdrawal of services. Some were threatened with violence to ensure compliance.
41points

Other successful boycotts often involve banks and similar financial institutions. Many people might remember the 2008 controversy with Bank of America, when it introduced a $5 monthly fee. It was only when customers united and started leaving the bank altogether that the company got the message and quickly reversed the decision.

So why does this tactic work so well? According to experts, there are a few key reasons behind it. After all, economic pressure is one of companies’ biggest fears. When the public enforces financial pressure and damages a company’s reputation, revenue starts to drop, and stock prices can follow. In the end, it’s all about hitting where it hurts.

#7

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Too early to say if it's successful yet, but there is a sizable boycott of CBS going on now because of Bari Weiss' push to a different political stance and canceling the Late Show.
39points

#8

It’s been glorious to watch the backlash on Target and what a big impact it’s had. I can’t believe those idiots blew that so hard. All of us upwardly mobile middle aged women used to love going there to drop a couple hundred bucks even if we only needed deodorant. I spent thousands per year there for as long as I can remember. Haven’t spent a dime there since they showed exactly who they are. Feels amazing to watch them flounder.
38points

#9

Tesla sure isn’t doing so hot.
37points

Some boycotts are far less political than we might expect — take Starbucks in Adelaide, for instance. The reason the local population boycotted it wasn’t due to political ties or investors — far from it. It came down to taste. The coffee simply wasn’t up to local standards, and many people thought it was just… mid. And the protest worked: to this day, there’s still no Starbucks in Adelaide.

As you can imagine, though, for a company to be effectively blacklisted, it takes quite a large participation for a boycott to succeed. Recent studies show that about a third of consumers in the U.S. have boycotted a business for various reasons, whether political, ethical, or environmental. It goes to show that consumers still have the power to create change.

#10

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Company called Artesian Builds that sponsored streamers and ran PC giveaways.

One time the CEO streamed a giveaway and the initial winner was chosen. The CEO provided to look over and berate every aspect of this streamers admittedly low viewer count and stream schedule. But that wasn't the point of the giveaway, nor was it outlined that you needed **any** credentials to be a winner. Yet he looked over nearly every stream stat and practically tore this guy down, all to justify choosing someone else who would promote the company to a wider audience, prioritizing his company over the very audience he hoped to cultivate.

Needless to say, his company lost so much business they went bankrupt in 2022.
36points

#11

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Nestle. I spoke with one of their reps about the whole water a***e scandal and they said that the company had to completely redesign their structure and PR to come back from what they did. I think they also set up some water charities too.
35points

#12

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
"In 1984, 11 Dunnes Stores employees (predominantly young women) in Dublin Ireland began a nearly three-year strike after shop worker Mary Manning was suspended for refusing to handle South African produce. This act of defiance against the apartheid regime led to Ireland banning South African goods, becoming the first Western nation to do so.".
34points

Now, you might be surprised to see so many big names on that list, especially since they’re still in business and often thriving. Brands like Nestlé, Nike, Gap, and even Xbox have all been under scrutiny for different reasons, ranging from the Nestlé water controversy to child labor concerns, and even something as simple as rising video game prices.

But that raises an important question: how do these businesses continue to thrive despite backlash? Very simply put, experts point to the power of marketing and PR. Take Nestlé, for example: the company invested in PR damage control, launched water-related initiatives, and, soon enough, consumers continued buying its products. When a company is large enough, its chances of recovery are much higher.

#13

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Widespread orange juice boycotts lost [Anita Bryant] her job as a spokesperson for the Florida Citrus Commission when she went on an anti-gay political c*****e.

[And the grape boycott supporting the Agricultural Workers Organizing Committee helped the union win rights for thousands of workers]
31points

#14

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
I gotta say Spotify, they stopped running those ice recruitment ads after their stock dipped.
31points

#15

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
The grape boycott, led by the Farm Workers Union, for better pay and working conditions. Everyone with a heart in the USA got on board. No one bought grapes.
30points

Nowadays, though, the reason so many people join this kind of “peaceful” protest may not always be entirely ethical. In fact, experts often point to the phenomenon of “herd mentality.” This suggests that as people feel increasingly judged online for supporting brands that aren’t seen as politically correct or widely accepted, they may choose to boycott simply out of fear of not fitting in with their peers.

Jeremy Bentham would argue that, in the end, as long as actions produce good results, the intentions behind them don’t really matter and they are still morally right. But what do you think? Have you ever boycotted a business and made a difference, or do you believe that, in the end, big conglomerates will win no matter what? Let us know.

#16

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Yeah target's a perfect example of corporate performative activism, they'll slap a pride flag on their storefront in june then fold the second theres organized pressure from the other side, its all about quarterly earnings not actual values.
27points

#17

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Honestly the most interesting part of the Bud Light thing was how fast InBev managed to alienate both sides of the argument within about a week. You had conservatives outraged over a single promo can, then the company panicked and disavowed it, which immediately alienated the people who thought they were doing the right thing in the first place. Classic case of trying to please everyone and ending up with nobody.
27points

#18

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Livestrong and Lance Armstrong. After the doping scandal came out, people stopped buying the yellow bracelets almost overnight. It went from being everywhere to basically disappearing. The brand never really recovered.
27points

#19

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
Nike, Gap and kathie lee gifford brands in the 90’s which forced transparency on sweatshop and child labor in china and vietnam.
27points

#20

37 Canceled Companies That Learned The Hard Way What Happens When Customers Walk Away
There was a makeup company called Youthforia that received criticism for lack of diversity in their shade range. In response, they introduced a new foundation shade that was *jet black*. The backlash was massive, but the company doubled down and refused to apologize. They closed just over a year later.
27points
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