29 Rude Customers Who Learned The Hard Way That Service Workers Have Their Limits

Disclaimers: on mobile, English isn't my language, if you want to share it elsewhere, drop a link.

A bit of background: I own and operate a bbq and grill restaurant. We run a special promotion for the Euro. We have a promotion for 1kg of skewers (pork or chicken) for 6,50€.

This happened on Saturday night. A group came to watch the match between Belgium and Portugal. One of them is a guy known to almost of the restaurant owners in town. Let's call him D. D has a tendency to complain about the food, in order to get freebies (either something extra or the whole order).

They place their orders and about 20 minutes later they're served. A few minutes later my head server, Mary, comes inside (sit downs are only permitted on the patio due to the pandemic) furious.

Mary: Give me the scales!

Me, slightly confused (I was sweating over the grill, since we had a lot of orders): What for?

Mary: Just give me the darn scales!

I give her the electronic scales, she grabs an empty plate and heads outside. I follow her, because I know that something is up. She goes to the group that includes D, puts the scales on the table and proclaims "Let's weigh them!".

You see, D had ordered the promotion and then said that his order was missing almost half of it and demanded four more skewers "to make it correct" (his words). Now, in almost any other place he would be probably right. Most of them buy their skewers already made and they weigh between 100 to 120 grams, which means that a kilo is usually 10 skewers. But we prepare our skewers in house and are much bigger, between 180 to 220 grams (which is written on the menu), so our kilo is usually six of them. So, basically D was demanding almost another kilo of meat for free.

D, smugly: Yeah, let's weigh them and then you can bring what you still owe me!

Mary grabs the skewers and a fork and starts removing pieces of meat and placing them on the scales. Initially, D has a very smug smile. But he starts to frown when 3 skewers are emptied and the scales shows more than half a kilo of meat. Finally, with the second piece from the fifth skewer, the scales shows just above a kilo.

Mary, holding the remains skewers and smiling smugly: It seems you were right about the order not being correct. We put more. I'll take those (waving the skewers in her hand) back to the kitchen. Enjoy your food!

Mary returned smiling to the kitchen and put the skewers aside, while D ate his kilo of meat sullenly and the rest of his group smirking.

So just a short dose of malicious compliance from my previous job where I was a bartender.

Too frequently for me to count, I'd have customers come up to order shots or a mixer, and say "surprise me". I used to try and give them interesting shots, some more obscure stuff that don't get ordered frequently, and the the customer would then complain that the drink tasted awful. So I started taking a different approach to these 'surprise' drinks.

Every time a customer came up and said "surprise me" I would give them a nice glass of water. Needless to say, they were surprised.

My friend told me this story and it was just too good not to share:

So the town we live in has lots of good old fashioned British pubs, and one that is a pub during the week and then turns into (sort of) a club at the weekends. Since it's the only place open past 12/1am it tends to attract a lot of drunk jerks.

My friend was working one night with two other bar staff. One other guy and a girl who I've been told was pretty attractive. It was about 11:55pm and a guy walks up to the bar, my friend wasn't serving anyone at the time and goes to take his order.

"No thanks mate, I'll wait for her"

My friend tried to explain that she was serving customers at the other end of the bar, and that he would be the one to take his order.

"No. I am ONLY getting served by her! No-one else!"

Sure mate, no problem.

My friend then waits for his colleague to finish serving her existing customer, by the time she's done it's around 11:57pm. So my friend turns to her and says "Hey, you've only got 3 minutes left of your shift, so you might as well leave now, we've got it covered"

So she leaves. My friend and the other guy working both refused to serve him for the rest of the night, as per his request.

I worked at a subway that didn't have any authority/managers, just a couple minimum wage base level workers. I don't remember what this particular customer was mad about but she was arguing with me and didn't like the answer I gave her. She asked to speak to the manager, and there not being a manager I decided to promote myself on the spot and replied with "manager speaking, how can I help you." This did not make her very happy because she realized she was not going to get a different answer and asked for a phone number to call. The owner has specifically told us never to give his cell number to customers so i gave her the store number. She gives me a grin thinking about how much trouble she's about to get me in when the phone behind me starts to ring. I will never forget the face she gave me as I answer the phone, look her in the eyes, and ask her how may I help you.

So I don't work in the gastro industry anymore but a friend of mine still does and he perfected this one technique that I'm going to tell you about. For any US people 1 dcl = about 3.3 fl.oz. Anytime a customer (its allways the unpleasant ones that do this) complains about getting a smaller drink for example 3 dcl. of fresh orange juice and they think its less because the glass doesn't look that full even though its over 3 dcl. Or they get a different glass because sometimes you run out of a certain type of glass etc., well anytime they are rude and start complaining my friend tells them to please wait and says he will fix their problem, while the customer waits in front of him he proceeds to pull out a 1 dcl. measuring glass, starts measuring out exactly 3 dcl. and pouring them into another glass while looking directly at the customer, after he gets exactly 3dcl. he pours the rest into the sink while still looking directly at the customer (there is allways at least 0.5 dcl. that goes into the sink) he then takes the new exactly measured glass and hands it to said customer and says something along the lines of here you go sir its exactly 3 dcl. Works like a charm and they never complain again.

A customer at my job paid us with a 100 dollar bill. We needed to give him 85 dollars change. We checked his 100 dollar bill using the counterfeit bill machine. The customer got offended that we checked his 100 dollar bill and requested for us to also check if the change we give him is counterfeit. We could have easily given him a 50, a 20, a 10, and a 5. But instead, my coworker got all the 1 dollar bills and scanned them one by one to waste the customer’s time and annoy him. He looked very annoyed. Such a boss move in my opinion.

So I used to work at a now closed-down retail shop in the UK that sold cd’s, DVD’s, vinyl, that sort of thing.

We had a lot of regular customers that used to irk us, but in particular was this one guy who used to come in, buy roughly £20-£40 worth of things, and then pay for his entire transaction in coins, mainly pennies, 5ps, 10ps and 20ps. Not even pounds.

Each time we’d have to stand there and count each coin individually (otherwise the tills would be wrong at the end of the day), holding up the queue, while he stood there with a smug look on his face making jokes about how long it took us to process the transaction.

Now, I’m not the greatest at maths (I have dyscalculia) so numbers aren’t my strong point. I used to hide when this guy came in so I wouldn’t have to serve him because I knew I’d take longer than everyone else to count up his money and put it in the till and then I’d hold up the queue.

This time, there was no one else on shop floor, and the penny guy comes in. So I had to serve him. To my surprise, this time he actually gave me some notes to pay with, and secretly I was thrilled, because it meant I could now take revenge.

I processed the transaction and with a smug look on my face, start counting out £12 worth of change in pennies, 5ps, 10ps and 20ps. He questions what I’m doing and I say, sorry sir, we have too many coins in the till and we’ve been told to get rid of them (a lie obviously). He stands there for a good 10 mins while I count out his change, lose count, have to start over again all the while smiling and putting on my best fake sweet customer service voice.

The entire time he’s standing there getting red faced and impatient, tapping on the counter, sighing loudly under his breath until I finished and gave him all of his change.

He remained a regular customer, but never paid in pennies ever again!

So this is about 3 years ago i was working at Papa Johns (in Canada) and was acting as the assistant manager. When we had customers order within the store we would just take the customers name so that we can call out their order once it's ready and usually this isn't an issue.

Well an older gentleman walks in 60-70 i'd say. He waits in line, approaches the counter places his order, but when I asked this customer for his name, I realized I had opened pandoras box.

Cus: "What do you need my name for?"

Me:"its so that when your order is prepared I can call it out for you sir. "

Cus: "You don't need my name" turns to customers in line and says " Watch out! The pizza guy wants your social security number."

Me:" Sir if it is an issue you can just use a fake name" Cus: "just put Bob on it"

and so i did

10 Minutes later his Pizza is hot and fresh from the oven, i walk to the counter and yell out to the store "pizza for bob". The guy doesnt budge. I realize now that this man has forgotten that he was ordering under an alias and doesn't know his order is ready. The other customers in the store however knew what was happening because they just watched and heard the misery unfold, they turn to "bob", they turn to me, they turn to "bob" and I can see it in their eyes, even the customers long for that malicious compliance. I continued to bring the other customers their orders, some who had been there before him, and once "bob" had noticed that i was serving food to those who ordered after him, he approached the counter [ at this point the pizza is getting nice and dry under the heat lamp] it's been about 20 minutes since he's ordered.

Cus:"Is my food going to be ready soon?"

Me:"Sir, it's been out of the oven for about ten minutes now, i've called for the name you gave me several times but nobody came to the counter."

At this point the guy is aware that he is getting his food late at his own demise.

I hand him the pizza and there is no more exchanging of words, he leaves and goes on his way, the customers who witnessed the misery unfold were all snickering as he left.

Not a bad gig.

Just deleted this by mistake, first time on the internet.

Phone user and Australian. Fear my autocorrected euphemisms. Tl:Dr at the end.

Prior to being a bartender I worked at a retail chain called Big W. I'm a nerd, I tend to switch to autopilot when tired (almost always at the end of shifts) and can be a jerk when annoyed. Me in a nutshell.

It's a slow Wednesday afternoon, the A/C is broken again and it's about 5 degrees C hotter inside than it is outside (29c). I'm in autopilot, rigor mortis smile on my face and retail greetings are droning out of my throat. A guy walks into my register, demanding a refund for something trivial. Probably his panties were the wrong colour, I don't remember.

I inform him in a monotone voice that refunds are issued by my supervisor, not me. There's a surprisingly substantial line at the supervisors desk, people wanting cigarettes, refunds or information. He informs me that he's not waiting that long for something trivial.

He demands I do it, because "Even someone as dumb as you can do this". Well that snapped me out of autopilot and the smile fades. I repeat, in a much more direct tone that "Only the supervisor can do refunds." The customer is having none of it. "Refund my item." He demands again, saying it very slowly as if I was the dumbest potato in the strawberry patch. "I am unable to-" He cuts me off.

"I want to speak to your manager, I don't want to talk to you." Now this is where people need to be careful with their words. As a cashier I report directly to my supervisor, one of the two at the desk. They're in charge of me. My Manager sits out back managing the store, and usually never has to interact with customers unless the supervisor calls him.

So I nod, calling through the headset for my manager (let's call him Fred). Fred's a great guy, he tells good jokes, he's always ready to help his friends and he's a caring soul. He's also a mute; and after wrapping his ute around a tree as a teen, he's also deaf. As such he knows Auslan (Australian Sign Language), but can't read lips to save his life. I also can't speak Auslan at all.

This probably took about 5 minutes for someone to alert Fred that he was needed and for him to come down. All this time I'm smiling but not saying a word to the gentleman, as he told me to. He comes up to the registers, sees it's me waving him down and pulls out his pda to communicate with me.

"What's up?" Fred types. I take the pda and type "Customer has a complaint, wants to speak to 'my manager' not me." Fred raises and eyebrow at me and I just shrug. The guy is turning red with anger, probably thinking we're ignoring him.

Fred turns to the guy who launches into a full on verbal attack that would curdle milk chcocloate. Something about incompetent employees and terrible service. Fred just stands there. Eventually the guy runs out of breath and Fred has a chance to show him the pda with the words "Sir I am a deaf mute, please use this to communicate with me." The guy practically screams and storms out of the store.

Edit: I didn't quite expect this to blow up so much, so thankyou all for reading. Much as I hate working customer service, I do enjoy helping people. If even one person walks away happy it's a job well done and I'm glad I could bring this to Reddit.

Tl;dr: Guy gets angry I can't issue a refund and demands to speak to my manager, who can't speak because he's a mute.

For context, I work in a travel agency for accommodation, like Booking, Airbnb and stuff.

We recently checked-in a family whose reservation was for 2 adults and 2 children, but they showed up with 1 extra person. We brushed it off, even though it's quite deceitful and rude to do something like that unannounced. While they were paying, we didn't have the needed change and they ended up paying us €15 more. The wife said to keep the change, but my boss said that we will make a note and return it at the check-out.

A day before their check-out, the father sent a rather rude message to my boss, demanding the €15 back and a discount because they were having some problems with wi-fi.

My boss wrote back: "Dear [guest], thank you for raising concerns about these issues. Of course, we will return your €15 and compensate €50 for wi-fi issues. On the other hand, we will have to charge our set additional fee for the extra person in the apartment, which is €20 per day, or €120 in total. So during your check-out, I'll come to collect €55."

I used to work at a mom & pop store that sold clothes, farm supplies, animals and sporting goods. Anyway, since we sold sporting goods we also sold bait fish. Fisherman would frequently stop by our store to buy them to fish with and they were sold by the dozen. Usually, when I scooped bait, I would give a few extra fish to my customers. I had one Russian lady come in to purchase bait fish, so just as I normally did, I scooped a net full of fish and started dumping them in the bag counting them individually, and added a few extra to the bag. The lady watched me do this but insisted that I did not give her the correct amount. I assured her that I not only gave her the dozen she paid for but I gave her a few extra. I literally just counted and have done this long enough that I was really good at eyeing when it was over a dozen. This lady just kept insisting that I didn't give her enough so I said, " Okay, let's count together just to be sure."

So I dump all the fish from the bag back into the net and we started counting together very slowly "1....2...3...4...ect..." We get to 12 and it's very clear there are several extra fish still in the net. I look up at her and I was like "Ohhh you were right, I didn't give you the right amount." I then proceeded to dump the remaining fish back into the tank right in front of her and gave her exactly the amount she paid for.

Update: She ended up just looking bewildered when I handed the fish back to her and left. Really nothing more she could have done at that point but I did start applying this philosophy to the customers who bought crickets.

I just witnessed the most beautiful piece of malicious compliance at my local supermarket. It has a deli counter where you take a paper ticket and wait your turn. There's a digital display that shows the next number, but when it's quiet, the staff often just serve the next person without advancing the number of the display and it gets out of whack. Today was one such day. I pulled ticket #87 and the display said "29". There were 2 people ahead of me at the counter, some guy who was apparently 85 and what turned out to be a Karen at #86. While deli girl is helping man #85, Karen launches into a tirade about the display being on 29, yelling at the young girl behind the counter that she was lazy and causing confusion. I just rolled my eyes and threw a look of understanding sympathy to the girl behind the counter as she finished up with guy #85. What happened next was priceless. Karen sees #85 leave and launches into her order. Deli girl cuts her off with a saccharine sweet smile and says "one moment please ma'am", picks up the clicker for the display and clicks it over, and over, and over again until it reaches 86. It took quite a while. Needless to say, Karen was pissed! She GLARED at the girl behind the counter the whole time, while I stood there with a huge grin on my face. And the best part? She couldn't even criticize, because she was the one going off about it being wrong. After finishing Karen's order, deli girl tried to apologise to me for the delay. I told her she'd absolutely made my day! It's not often you see service staff being able to deliver a customer service slapdown, but when you do, it's glorious to watch!

The guys over at r/talesfromthefrontdesk sent me here.

I just remembered this one from a few years back.

I work nights at a hotel. Back then, the manager would place ads with coupons advertising rooms at a discount. In general, these coupons were a real PITA. They clearly said not valid on weekends or holidays and had expiration dates. I would regularly have to argue with guests because they were trying to use them in violation of the terms.

Anyway, one day. This guy comes in and slaps a magazine with one of our coupons down on the desk and stares me down. I sigh internally and look at the coupon. It’s a couple of months out of date.

Me: Our rate for the night is...

Him: I know the rate. It says it right here

He jabs his finger into the magazine just about punching a hole in our marble counter.

Him: Now you’re going to honor this coupon or I’m going to call my friend who owns the company.

I really want to tell him to go ahead because if he really knew the owner, he’d know that the company is a franchise and each hotel is privately owned. Instead, what I say is...

Me: Absolutely Sir.

You see, what I was going to tell him before he cut me off was that his coupon was out of date and from the height of tourist season. Since the season was over and we’d already gotten snow, our regular nightly rate was almost half of what his coupon said. Since he was insistent that I honor it, I saw no reason not to charge him almost double what everyone else was paying.

I used to work at a restaurant in an amusement park. It seemed like 70% of people turned into Karens and Chads the minute they step through the turnstiles, but maybe that was just my skewed perception of being in customer service. But anyways, we had this family come in one day, and they were sat at a table that would have them served by one of the nicest, most capable waitresses we had. The dad would have none of it, saying he didn't want to be served by a female, he needed a male waiter because they do a better job. The waitress was a bit upset, took it kind of personally, and we all had to tell her how ridiculous it was that she would consider it to be true. Management caved and got him a different server, which I'm sure if they didn't he wouldn't have tipped her anyways, but what I loved was seeing who management gave him as a server.

The amusement park hires a lot of international workers. There were people from all over the world. The guy they put on his table to serve him was from Colombia, English was not his first language, and he was a bit inexperienced as a server. The customer ended up getting worse service because of his generalization and demand.

Edit: To be clear, the worse experience wasn't because he was Colombian. But because he was new and not a native English speaker. The waiter was an awesome dude, and did become an excellent server quickly.

I (M19) work as a cashier in a gas station in Miami Gardens, Florida. Naturally, the people that come into the store tend to be on the crazier side.

The store had a line of maybe 7 people. Now, at this point, i had the “register closed” sign up and i was stocking the vaporizers and accessories on the shelves behind the counter.

My coworker was handling the customers in line. I turn when i hear the door opening. Another lady walks in without a mask on. I politely ask, “Excuse me, miss, do you have a mask that you could put on?” She scoffed at me and rolled her eyes as she dug in her purse for a minute or two. Finally she pulls out a ratty little mask with only one functional strap and holds it to her face while she’s waiting in the line.

Well, apparently she couldn’t do that for very long. She comes to the front of the line ranting and raving about how the line is too long and that we shouldn’t be keeping a valued regular customer waiting. (I’ve been working here for 4 months and i’ve never seen her, i’m fairly confident i know all the regulars) I tell her that there are other things that my manager left for me to do before the end of closing and that i have to get them done.

She didn’t seem to like that all. “I DEMAND that you open your register RIGHT NOW” Okay, you got it, lady. I moved the sign and then i turned back to her. “Do me a favor and stand a little bit to your right” Surprisingly, she complied, albeit with her arms crossed and what i can only assume was an angry gaze firing through her mask.

Cue the malicious compliance.

“Next customer” i yell out into the store. It dawns on her what i’m doing but the next customer shoots up in front of the counter before she can even fully process it. I go about this transaction as normal, despite the fact that this lady is yelling at me at the top of her lungs (no longer holding the mask to her face, mind you).

I finish up with the other customer and I turn to her. She tries to yell over me so i raise my voice a bit and try to be as stern as possible. I tell her “Just because my register is open now, doesn’t entitle you to skip all the other people in this line who also have lives, and jobs and other responsibilities. Get to the back of the line, and be respectful or i have no choice but to have you removed from the store. (We don’t have security but we’re 2 blocks away from a police station and one of the cool officers who comes into the store gave me their personal number to use just in case we have any issues.)

The lady harrumphs loudly and walks dejectedly to the spot in the line she had before she left. In the amount of time it took for the rest of the story to occur, more people had gotten in the line. “I said the back of the line” i told her pointedly. She dropped her shoulders and walked to the back like a toddler.

People, man.

I work in a casual fine dining restaurant in a downtown area. Prices aren't crazy but high enough that we dont get a super young crowd... I would say average age of our dinner crowd is 30 to 60 although it varies more on the weekend. I only include this information so you understand why I didnt initially ask for identification (even though you should always check)

Thursday night a table of 4 comes in for early dinner. 2 Karens and their daughters. Excellent. I'm ready for them to split entrees and tip me 15%. Not the WORST type of table if we're being honest, but nonetheless. They order a pitcher of sangria and I tell them I'll be right back with that for them to which Momma Karen says to me "you really aren't going to check these girls IDs? Her birthday was just last month. Aren't you supposed to check anyone who looks under 40?" She is correct, of course that I should have asked for identification even though they girls were with their mothers and I was being lazy by assuming they were of age since their moms did not stop them from ordering drinks. I agree with her and tell her that I actually am supposed to check ALL IDs regardless of age, and proceed to look at all 4 of the ladies IDs. Unfortunately for Momma Karen, her birthday was a few days previously and her ID had expired. In the state of Michigan it is illegal to serve alcohol to anyone with an expired ID regardless of age so I had to deny Momma Karen a glass for the sangria, while her daughter and friend shared a pitcher.

I didnt reallllly have malicious intentions, however, it felt good that Karen's antics backfired on her.

EDIT: I didnt include details of Karen throwing a fit when I denied her a glass of sangria. She informed me that she, a business owner, is more aware of the law than I, a mere server, could ever be. I simply couldn't "just do my job" and bring her a glass. My generation doesn't respect elders and blah blah blah. Her daughters were a little embarrassed I believe but I tried to move past it and serve them the rest of their meal normally. Karen kept huffing and puffing but said no when I offered to bring a manager over

Recently quit my job at a convenience store. My two weeks were in, and it was my last day, minutes before the end of my shift. I notice a long line and jump on register to help. Two customers come to the register together, and one asks for cigars. Company policy, and state law, requires that I id both customers. I turn to grab the cigars after asking to see id from both, and one of the customers leaves the store.

Unfortunately, in this scenario, I cannot finalize the sale until I see id from both customers, regardless of if one leaves. I tell the customer this, and he argues with me. The manager is on the register right next to me, so I explain that no, I need to see the id, or I cannot sell either customer age restricted items.

It’s now 10:02. My shift officially ended at 10, though we are allowed to and encouraged to stay on the clock while there is a rush. The customer claims he doesn’t know the other guy, even though it was clear they were together. Annoyed but just wanting to get out of this interaction, I say “whatever” and set up the terminal to take his card. He puts his card in, and the reader asks “is this amount correct?” or something of that nature. Customer hits no.

A lot of customers do this, they don’t read and think the screen is asking if they want cash back, but if they hit no, it cancels the transaction. Usually, we would then reset it, walking them through to make sure they hit the right button. But then I think, what’s going to happen? It’s my last day, I’m supposed to be clocked out, I don’t care about this job, and company policy prohibits managers from giving references anyways. I say “okay, you hit no, so good night,” I put the cigars back, and I clock out.

After clocking out, I mention it to the manager, who says the customer looked confused for a minute and then just gave up and left, dumbfounded.

Years ago I worked at a local coffee shop. We served the standard coffee shop menu of coffee drinks and pastries we made in house. One of our coffee drinks on the menu was a macchiato. We served a traditional macchiato, which is a double shot of espresso with a touch of steamed milk and milk foam, but since a certain chain has named a very different drink the same thing I would always try to clarify what the customer was ordering when they asked for one.

One day a woman came up to the counter on her cell phone. She briefly pulled the phone away from her head long enough to mouth “caramel macchiato” at me. I started my spiel about how we serve a traditional macchiato, which is quite small, did she want that or one like the other place makes. She cut me off three words in and dramatically said “I know what it is! Just make it!” So I rang her up and made it.

I made her a tiny drink with espresso, caramel syrup and milk foam. When I gave it to her she finally got off her phone call and told me I clearly made it wrong. I explained I made what she ordered as she told me she knew what she was ordering.

She now said she wanted one like she would get at national chain, which I happily made and charged her for. She did not get a refund on the first drink.

Short one, I guess, but there was this customer (19M) who wanted to buy alcohol at the store I work at. I asked for his ID since he looks younger than 25 y.o. (as it is policy in the province I live in) and he decided to throw a tantrum; trying to shame me for asking for his ID, telling me he "was buying alcohol [at the place I work at] at the age of 14" and bla bla bla.... (Which is illegal, btw.)

So I decided to keep on asking him for his ID every single time he comes to the store for alcohol, no matter what the circumstances are. Petty and funny. Most of the time he "doesn't have [his] ID," and asks "is a picture okay?" No, it's not.

You look and/are under 25, you get ID. That's the rule.I'm not risking my job for your ego.

People, please ,always bring your cards with you, and don't be a jerk about it or I'll ask for your ID.

(Also, I'll still ask him for his ID, even after his 25th birthday.)

This happened while I was a supervisor for a multi-media retail store. The best way to describe this company (which is no longer in business) is if you combined a Barnes & Noble, Best Buy, and Blockbuster Video. As we dealt with movie rentals, we had a drop box in the parking lot for customers to pull up and return their movie rentals. I go out to the drop box to pull in the returned videos, and with my back to the rest of the parking lot as I empty the bin, I hear a woman start yelling, "Sir! Come over here and get my videos! SIR! COME GET MY VIDEOS!" I take a deep breath and ignore her. She yells again for me to come and get her videos, and I ignore her again. Its one thing to pull up to the drop box while its being emptied and ask the employee if you should hand it to them, but its a new level of lazy to park several parking spaces behind the drop box and yell for someone to help you. After ignoring her, I hear a car door slam and some clip-clop footsteps coming up behind me. Out of the corner of my eye I see her slam her videos into the basket I have on top of the bin, and just stand there looking at me. I stand up, act startled to see her there, then look in the bin, look back at her, and use the ASL sign for "Thank You" and say "Oh, dank oo" in a stereotypical deaf "accent". She looks at me horrified, says, "You're welcome", and quietly walks back to her car. Biting my lip so I don't burst out laughing, I go back into the store and immediately tell the store manager, "In case you get a call about your deaf employee, let me tell you what happened."