30 People Who Shouldn't Be Allowed To Eat In A Restaurant

“That customer doesn't even know you, so there's no way it could be you. But on the other hand, don't be subservient. Don't be afraid to stand up for yourself and tell customers that abuse is not tolerated. And if it persists, hand them over to a manager as soon as you can and let them deal with it,” Alexander explained how we should deal with problematic people. It's all about striking a balance between being professional and having a spine.

However, Alexander pointed out that not all customers who behave badly are bad people in and of themselves. There's a bit of nuance there! “It can be a good person having a bad day and that's why they're acting out.”

Though that doesn't change the fact that some customers really are rude because they thrive on it and know that being bullies works (sometimes). “The sad truth is that some customers act this way because they've learned that it works and will get them discounts or preferential treatment,” Alexander, the Chief Happiness Officer at ‘Woohoo inc.' said.

What's more, Alexander added that rather than thinking that the customer is always right, we should go for something more down-to-earth like “be nice.” Or at least avoiding being rude. Of course, this goes for customers and employees alike! “Whenever I'm a customer anywhere, I always try to be kind and positive to the staff—even when occasionally I have to complain about something. It's literally the least I can do.”

We'd love to hear your stories about the rude customers you've had to deal with, dear Pandas. What's your go-to strategy for somebody who's acting entitled and ruining your day? Do you stay professional and diplomatic all the time or do you confront them when they've overstepped your boundaries? Let us know what you think below.