Thankfully, most of us can now admit that the customer isn’t always right. But that doesn’t necessarily make working with them any easier. You don’t need to have worked a single shift in retail or customer service to know that customers can be, at best, interesting—and at worst, a nightmare to keep happy. And every so often, one comes along who leaves you wondering what the heck just happened.
Those are the stories we’ve gathered here for you today: interactions that might’ve started off pretty normal and then, somewhere along the way, went entirely off the rails. They come from Not Always Right, a platform with a mission to “entertain, provide stress relief, and give a voice to everyday stories from workplaces, customer service, and beyond.” These stories range from hilarious to baffling to downright wholesome, and after reading them, you might just find yourself thinking: Yep, we hear you loud and clear.
