#21

When I brought their drinks and gave the woman her Coke, she looked at me, and, in that typical rich b***h voice, said "Excuse me, honey? I asked for Fanta, not Coke". So I apologised, wrote it onto my notepad, and went back to get her a can of Fanta. Brought it to her, and again, she turned to me and said "I didn't ask for Fanta, I asked for Cream Soda".
By this time, I was getting a bit annoyed, but went back and got her a Cream Soda anyway. And surely, when I returned to her table, she did the same thing again. "I asked for Sprite. Should I call the manager?"
So, for the last time, I smiled and I went back to the kitchen and packed one can of each: Coke, Cream Soda, Fanta, Sprite, Pepsi and Sparberry Soda, into a small plastic box and took it all to her and said "Here you go, miss, take your pick."
She looked offended and almost made a scene. She started lecturing me about how I'm incapable of getting the simplest order right and that she wants to talk to the restaurant's manager. I told her that I can call him, and that I'll show him all the soda types I wrote on my notepad that she asked for, and we can get his opinion on the matter.
She turned and took her d**n Sprite out of the plastic box and said "Just leave it." Her friends were silent throughout the whole ordeal and none of them gave me any issues further on. I didn't receive a tip, as expected, but I shrugged it off. Most customers were decent.
Edit: "waitering" is a South African term; but I learned some better terms and ways of referring to that from you guys, thanks you! :).
Cleanliness is another obsession. “Some are hygiene freaks,” Nikola added. “They’ll make us clean everything twice, like every tile, every glass, every corner. I’ve had colleagues tell me about guests who travel with white gloves to inspect rooms. It’s not a service, it’s a test.”
#22

I was in a supermarket (Tesco in the UK) grabbing some food to cook for the next day with a friend. I had left my wallet at home on purpose to avoid trying to eat unhealthy outside of my house.
I'm in the queue, raw chicken in my hand and i notice I've f****d up - I've left my wallet at home. Luckily my friend was with me in the queue and before I can say anything else he says "don't worry, I got you".
Some random suave looking dude in front of us (in his 40s or 50s) turns to us and says "no guys, don't worry, I got YOU". We think he's joking so proceed to laugh and continue talking amongst ourselves.
The suave dude instructed an assistant to grab him two packets of cigarettes and scan our stuff too - at the SELF CHECKOUT. We were confused at this point... He was being serious about buying our stuff? We wholeheartedly tried to reject his offer. In the end he kept insisting so we allowed him to pay for both of our shops.
Whilst the assistant scanned our food, we entertained small talk with him. He didn't seem to care much about our questions (he didn't tell us where he was from when I asked), but asked us a tonne of questioned and joked around.
He then proceeds to pay for the total shop, approximately £30. He puts in a £50 note and of the £20 change returned to him, he gives £5 to the assistant and tells us to "keep the change", probably feeling bad because we're poor students.
The strange thing about that encounter that has stayed with me is, he probably will have no recollection of what happened in a couple of months. It'll be something he's completely forgotten about. He genuinely did that out of the good in his heart, there was nothing to gain for him. But the memory stays with me and although he's most likely forgotten, it's something I'll never forget.
#23

One day I was in a game where a guy was betting $1000-3000 dollars without looking at his cards. It was insane to me but for him I guess it wasn’t that much money.
#24

Rich people don't get rich because they are generous...
Despite all this, Nikola insists it’s not all bad. “We also meet lovely people, guests who are kind, respectful, and generous. They make the job feel worthwhile.” He added that it’s these thoughtful guests who restore faith in humanity and keep the staff motivated even after dealing with the demanding ones.
#25

They brought their own staff including two personal chefs but also asked for a hotel chef to assist their team with prep and local ingredient knowledge. A chef I was friendly with was selected to spend the two weeks with them.
One day, another member of their staff came down to one of the restaurants and purchased two bottles of wine for €11,000+ each. Now we had far more expensive bottles on the list but this was still a notable sale and later that night, I asked my mate what they had cooked to accompany the wine.
Turns out they had poured both bottles into the pot while making a Coq au Vin.
#26

#27

At the end of the day, hospitality is about balance. Guests have a right to good service, yes, but also a responsibility to be decent humans. As Nikola says, “You can be rich and classy, or rich and chaotic. The choice is always yours.”
Well, these posts definitely prove that some folks could use a crash course in basic manners and etiquette. What do you think—ever had the misfortune of dealing with someone like that in real life?
#28

One of their regular customers is a billionaire oil guy. My uncle has told me:
* he arrives on a yacht that tows a smaller yacht. The smaller yacht is still big enough to have a helicopter.
* he demands to have his dogs seated at the table and feeds them foie grass and expensive water.
* when he takes humans to eat my uncle has never seen him with the same woman twice, and often it’s a table of women.
* if he really liked the meal he will go through the restaurant and, in front of everyone, peel off crisp 100s from a giant roll of money in his pocket and tip every service person whether they helped or not.
* one time the owner got a call from health inspectors saying they received a complaint that dogs were seen eating in the restaurant. All the owner did was speak the billionaires name and the health inspector said, “Oh okay, bye.”.
#29

She swiftly smashed the entire wad out of his hand and I took great pleasure in his angry reaction while he scrambled to pick up the cash in a crowded bar.
#30

I ended up turning down a job there, thankfully so because apparently she wasn’t the only guest of her type there.
#31
#32
The experience was surreal. We realized we weren't invited to chat, we were summoned to listen and entertain this bored housewife of a Texas oil tycoon. She had no interest in us, just talking about how she thought these kids should be 'helped' (she never came to the school). We spent a couple hours there as this lady rambled on with the most twisted thought process... not crazy, just twisted by circumstance. Like a bird in a gilded cage. Then we were dismissed.
#33
In contrast to this guy, there was another NFL player that came in that was not as famous. He was extremely kind to everyone and tipped amazingly. He didn't drive there, so there was no car for my dad to get, but he asked my dad if he could hail him a cab and when he did he gave him $100 just for that.
#34
Yes, I was super curious who it would be, and stayed past my shift to see who walked through the doors when the big night came. The group arrived, and it was... no one. Not one of us who worked there recognized a single member of their party. They sure acted like they were someone, but all we saw was a loud group of douchey-looking 20-somethings. They actually did bring a "bodyguard" who stood in the corner with sunglasses on the whole time. The only attention they got from other diners was the occasional side-eye because they were being such rude and obnoxious a******s.
Shock of shocks, they treated our staff horribly, and tipped even worse. Will never know who that person thought they were.
Edit: Oh wow, I went to sleep and this blew up! This happened about 9 years ago, so a little before the YouTuber invasion I think (but maybe not). Just some punks who thought they were someone. :)
For those of you asking about the auto grat, that actually jogged a whole new memory: we DID try to add 18% but the party threw a massive fit about that, complained about the service (which I'm sure was fine, it was a well known place) and refused to pay it, so the manager took it off so as not to create a bigger scene. Left the server in tears. I think everyone just wanted to get them out by that point.
#35

I used to be the head host and event manager for a very popular and swanky restaurant in Austin, Texas. For the most part they were quite civil and in no way demanding for special accommodations (the owners of the restaurant required us to notify management in order for them to get special treatment however). They clearly did not want to make a fuss about being there and what not. Regarding generic rich people, it was never quite that bad, although I did have one guy slip two $100 bills at different times in order to move up the waiting list faster, and another couple who came in to eat before heading next door to ACL to see Jack White. It was a weekend night at 6:30, our busiest time, and I informed him it would be a 2 to 2.5 hour wait. He immediately got agitated and started to go on about how he had tickets to the show and needed to be seated immediately and at this point I can tell he has already had way too much to drink. I pointed out to him that pretty much everyone in the restaurant was pretty much doing the same and they made reservations. He got angrier with me because he had called earlier trying to make a reservation. We don’t take reservations for the current day after 5 pm so he was lead to believe I lied to him and asked for my manager and begin to berate and insult me in front of all the other guests. Luckily the no nonsense manager was on duty and asked him to leave and while doing so took one of our chairs outside the entrance and through it into oncoming traffic.
We also got celebrities on a weekly basis in the summer time and during ACL and SXSW.
Two instances in particular stand out the most. One with Michael Ian Black and the other with Jennifer Aniston
MIB:
Upon his entering I didn’t realize it was him at first, and we were required to ask for both First and Last name from the head of the party in order to put them into the Open Table system. The reason why was to ensure we knew exactly when and for how long they were seated and who their server was in case they called back with complaints or the occasional praise.
Anyway in walks MIB and after asking him for his name his just snaps immediately at me exclaiming that I don’t need his name. I apologize and explain, and at this point I just label them as guest X, but he proceeds to think I was explaining in order to still receive his name. I then inform him there is a slight wait and he then gets annoyed even more and points out there are several empty booths. I tell him those are for reservations within the next hour and unfortunately I can’t seat him there. I direct him to the bar while he waits. I get to seating him and begin to tell him about the restaurant as I’m supposed to do and he just snaps that he and his guest would like to not be bothered. For the rest of his visit, he was rude to several servers and food runners, and unnecessarily condescending concerning his order. I don’t quite remember what tip he left, but it was subpar. Even more so based on the fact I sat him in one of the best servers in the restaurant. I just wanted to go up to him and tell him not to worry about us calling paparazzi and informing them he was there because 1. I’d get fired immediately, and 2. They literally would not give a flying f*** lol
JA:
Now to anyone who is worried here, Ms. Aniston was not the rude one, in fact she was quite friendly. Earlier in the day I get a call from this woman wanting to make a reservation for 8 (no problem, it was the same day as the woman’s World Cup so we were really slow) and she wants a table by the window which was also not a problem. However then she proceeds to demand that no other parties be seated at any tables directly next to them for the duration of the meal. I explain to her I’ll try my best to accommodate this, but in no way can I guarantee it if more guests show up than is possible to reach that goal. She. Goes. Off. She starts telling me I better do this because the table is seating several high profile people and that they demand they have this demand met. I ask who the people are and she will not reveal information because I’ll call the paparazzi. I’d also like to add, I don’t have a f*****g clue how I would even go about doing that. Anyway they show up and I realize it is Jennifer Aniston, as well as Jason Bateman, Sia, and Sandra Bullock (she wasn’t as exciting to see because I had seen her multiple times in Austin over the years and got to meet her while eating at a restaurant she owns. They were absolutely the nicest people. Incredibly friendly. They even allowed for the employees to take a few pics after the meal. But the best part was when the assistant to Ms. Aniston, the woman on the phone, was finally seated, she had to eat at the bar by herself and was not included.
#36
#37
Used to work at an incredible restaurant in NYC, conveniently located across the street from a large block of very expensive apartments. One of the regulars was a well respected costume designer, probably in her early or mid sixties. It was not uncommon for her to eat every meal of her day there. Running gag that she’s crazy wealthy but lawl can’t feed herself. Cut to the night before a predicted Snow-pocalypse. It’s not supposed to start until ~10, but it’s already flurrying by 8. Right around 8 30, as we’re scrambling to beat the rapidly worsening snow-fall and inevitable, spontaneous MTA service changes, our friend starts knocking on the front door. I barely turn the key and she bursts through the door, “You’re not closed are you?!” All I could say back was, “Snow.” “Well, do you have bread left? Anything, really!” “No, I’m sorry. There’s nothing left.” She very over-dramatically exclaims “What’ll I do?! I’ll starve!” Then looks back at all of us, says, “Okay, thanks anyway. Stay safe!” We thank her, she turns towards the door, notices the snow again and turns back with, “Oh this is looking bad, what are you all still doing here? Get home!” She leaves, we have a hearty chuckle, and finish everything up. 10, maybe 15 minutes. We’re zipping our jackets to walk out the door and our friend is back. She heard that transit service would be bad (duh) and wanted to make sure we could all get to where we were going safely (aww). We assured her we were all fine, and she started to go but not before leaving us with “Well if any of you get stuck, just give me a call. When **partner** and I bought the top floor we figured the extra apartments could be work spaces, but now they’re just empty.” Then off she went, leaving my four co-workers and I flabbergasted. I still can’t believe that this person, in one 20 minute span, went from begging us for scraps of bread, to offering not even just a spare room in her apartment, but an entire apartment on her floor.
tl;dr Lady owns more apartments than I do matching sock pairs, but can’t buy herself bread.
#38
PS: pro shop, how may I help you?
Agent: hi im [intimacy] xxxx, you may have heard of me im an agent for a very large celebrity...
Ps: sorry sir, i cant say I do.
Agent: well im an agent for a big celebrity and he would like to play there.
Ps: well he can play with a member or he can join if he likes. To join he would need to be nominated in.
Agent: well hes a pretty big celebrity.are you sure you dont know who I am?
Ps: pretty sure.
Agent: well he would like to play in his own group.
Ps: sorry sir, this is a private course. He can either apply to join or golf with a member. We would be happy to ask the members if someone would play with him.
A week later.
Agent: his its [intimacy] xxxx calling back. Im sure by now you have figured out who I am and who i work for.
Ps: sorry sir, we havent looked.
Agent: oh, well im the agent for Will Smith.
Ps: thats fine.
Agent: he would like to golf at the club
Ps: is he looking to join or would he like to golf with a member?
Agent: he would like to golf alone
Ps: sir, this is a private club. He is welcome to apply or to golf with a member. He cannot golf alone.
Eventually I think he ended up golfing with a member. Still pretty funny. Also i doubt Will Smith had any involvement other than just asking his agent to set it up. Probably not hos fault.
#39
#40
Worked abroad at a high end beach club in Greece where all our clients had to speak English as all the staff were Brits. Now this place is fairly top end, tabs at the end are often £20,000 after a week kind of place.
I worked all over but mostly in the restaurant and we had some great ones:
-asked to turn down the volume of the insects in our *outdoor* restaurant
-had a competition with his mate to see if he could get the biggest bar bill of the week
-bought a bottle of rosé costing £60+ just to have a glass
-their villa was 5/10min walk from the club so paid extra for a private driver for the week
-paid for a in-villa host for 3 meals a day for 2 weeks, just for when they wanted to eat in, my friend was the host and she made 5 meals in total
All I can think of at the minute, was a brilliant place to work though, and all in all the guests and staff were brilliant to work for/with, going back this summer!
