Don't force me to download your f*****g app.
Went to Chipotle, at 6pm. They told me they weren't accepting anything but online orders. This had happened to me once during covid due to supply issues so I asked if they were low on food. They said no. I asked if they were short staffed or something. They said no. So I said "you're telling me you can't give me the food that is literally sitting in between us, by giving you this money that is literally in my hand unless I have a smart phone and make an account and type my order in?" They said that's correct. So yeah, for absolutely no reason besides wanting to sell my data probably, they're willing to lose customers.
Another time I went into a Firehouse Subs that has had open dine in for over a year since covid died down. The employees looked at me like I was crazy or trespassing when I walked in. One girl was like "hi?" I said "hi..." She said "are you here for an online pickup?" I said "no, I'd like to order and eat my food here, your dining room is open right?" She said "oh...ok.." Dining room didn't have chairs on the tables or anything, it looked normal.
Why? How did we get here as a society?