
I used to work for a company called Furniture Care Protection. It’s absolutely bogus. You buy all this expensive furniture and at the end they offer you a “protection plan”. They tell you it covers all rips, tears, stains, dents, dings, discoloration, pet accidents, etc., so you buy it thinking it’s a win. Fast forward a year, your child spills a drink on it. You call it in, they want photo “proof”. This is the part where they completely dissect your photo. They find a small tear that you didn’t even realize was there. You’re now denied for multiple issues. You’re furious because you only want your spill cleaned because now the process has taken 2 months and smells. Now they really deny you because in the small print it says they don’t cover multiple accidents and/or smells. So now you’re stuck with a smelly piece of furniture. They’ve denied elderly customers whose adjustable bed or recliner were broken because of tears that weren’t reported but were seen in the photos. I got into a big argument with my manager because he was wanting me to deny a soldier who was stationed somewhere and their furniture was damaged in the unavoidable move because “we don’t cover damage from moves”. It was wild and extremely stressful because I always agreed with the customers. Do not buy a protection plan from Furniture Care Protection. We were always being threatened and I was terrified someone would actually go through with their threats.
