When she was 4, my daughter got knocked over by a teen on his skateboard. He immediately stopped to apologize - and when he saw she was bleeding (cement scrapes) he ran to get a first aid kit from the shop we'd just come out of. He stayed and didn't leave my daughter's side until he knew she'd be OK, and gotten her to smile.
We brought the first aid kit back - the shop was his parents and they were as apologetic as their son. Even though it was an accident, the teen owned the accident, and did everything he could to make it right.
Compare that to the little s**t who knocked her over a few months later and kept on riding... She had some choice words about how well he wasn't being brought up, and I had to try not to laugh.