I waited tables at a pretty popular New Mexican restaurant when I was in college. There was this one manager, her name was Rosie, and she never smiled. She always looked like she was pissed off at everyone and everything.
The entire waitstaff and bus staff feared her. When she walked into the kitchen and wanted something, the line would immediately jump to her demands. It was rumored that she was the person to fire any employee when an employee was fired.
The only people that didn't seem to be scared of her were the hostesses. They were always talking to her like she was just any other manager or person in the restaurant.
She scared the hell out of me for the first year I worked there. I made sure that she never had anything to be upset at with me. One day, I came into work sick as f**k and having just a really bad day. She took me to the side and talked to me for a good half hour. Just asking quesitons about my day and how school was going. Towards the end of the conversation she said I didn't look good and that if I wanted to , I could take the night off.
Rosie was the best f*****g person I ever met inside the restaurant industry. From that day on it was my goal to make her laugh. I never did make her laugh. But I got a smile out of her quite a bit after that. She was not just a good person, she was one of the best. But man, you wouldn't know it unless you really took the time to look.
She was one of those types of people you know had had a hard time in life and put up a rough exterior. But deep down she was a softie and loving grandmother type. I hope she's happy in her retirement.