#1
I wear t-shirts to work, but this day it was at least a fancy one. It didn’t matter. The sales lady told me “It’s very expensive,” rolled her eyes and walked away.
So, I went next door to the actual Prada store and bought one.
I don’t need to be judged by an angry middle aged woman working retail, thank you very much.
"Brand loyalty, depending on the industry, can be remarkably resilient. Consumers often stick with familiar brands even when alternatives exist. This stickiness is rooted in habit, emotional attachment, and identity alignment," marketing psychology expert Johnson told Bored Panda in an email.
"So, when customers begin to abandon a brand en masse, it usually signals that something significant has gone wrong. Minor complaints or isolated incidents don’t typically warrant a strategic overhaul. But when dissatisfaction becomes systemic—declining product quality, perceived ethical breaches, poor customer service, or a major shift in brand values—loyalty erodes quickly."
#2
Johnson, the creator of the Human Nature and Psychology of Marketing blogs, explained that businesses should become "seriously concerned" when their formerly loyal customers start to disengage publicly. Especially across multiple channels like reviews, social media, and direct feedback.
"The priority should be addressing issues that threaten the brand’s core promise—what customers believed they were buying into. For example, if a health-conscious brand starts using questionable ingredients, or a premium service cuts corners, the perceived betrayal can trigger lasting damage," he said.
"When multiple concerns arise, companies should triage: prioritize issues that impact trust and value perception, especially those coming from long-term customers or high-value segments. Strategic shifts should be driven by a clear pattern of eroded loyalty, not isolated noise. In other words, if your brand’s story is no longer believable to your most loyal fans, it’s time to rewrite the narrative."
#5
#6
So my dad tells him never mind, we're sticking with AT&T then, but because the Comcast guy had already installed our new cable box, he couldn't take it back with him, so we had to mail it back to Comcast ourselves.
The kicker is, five years later Comcast tried to bill my parents for the cable box, saying we never sent it back. My parents insisted they did, and Comcast wanted the UPS receipt, which obviously we no longer had because it was five years ago and we hadn't heard anything from them before this. So my parents refused to pay, Comcast sent a collections company after us, and when my parents explained the situation to the collection company, they were like "those f*****s, we'll take care of this." That was, thankfully, the end of it.
As Investopedia notes, consumers tend to remember brands that reach them on an emotional level. Other important factors when it comes to brand recognition include exemplary customer service, exceeding customers' expectations, being seen as an expert in a niche, and using social media to draw attention.
Recently, Forbes looked at the most trusted companies in the United States, evaluating data about employee trust, customer trust, investor trust, and media sentiment.
At the time of writing, Forbes reports that the most trusted company in the US is Nvidia, followed by ServiceNow, KKR, S&P Global, and AMD (Advanced Micro Devices). In sixth place is Vertex Pharmaceuticals, followed by Fortinet, Parsons, Boston Scientific, Lockheed Martin, and Apple.
#7
#8
#9
Next up in terms of trustworthiness are Taylor Morrison, NASDAQ, FTI Consulting, Amgen, American Express, MSCI, Prologis, Visa, and Synopsys, clocking in at spot number 20.
Microsoft is in 33rd place, IBM is in 40th, Alphabet is in 101st, HP is in 110th, Coca-Cola is in 143rd, Nike is in 162nd, Disney is in 165th, the Home Depot is in 178th, and Delta is in 217th.
#10
Oh, and their f*****g hypocritical politics injection.
#11
Got FOUR redeliveries and ever single time it was the EXACT same table with the same damage. Eventually got a full refund but did they seriously think that would work? Makes 0 sense to me.
Bonus: Ordered a bedroom set around the same time and paid for delivery and assembly. The "Assemblers" were 2/3 through the assembly and told me they couldn't finish because they couldn't understand the instructions.
Had them take all the stuff back and also got a refund.
#12
This from the company that lobbied to make it illegal for the government to offer tax filing service.
Meanwhile, according to Newsweek, the most trustworthy companies around the world include Samsung Electronics, LG Electronics, Sony, Schneider Electric, JB Hi-Fi, Legrand, Lowe’s, Siemens, Whirlpool, and Murata Manufacturing.
These companies are the ones that customers, investors, and employees trust the most in terms of advertising, communication, fair treatment of workers, and how they’re portrayed on social media.
#13
RIGHT NOW AS I'M TYPING THIS, They have friskies canned cat food (at least the seafood ones) on the shelf that are tainted and toxic.
It killed one of our cats and nearly killed another. Symptoms include vomiting, bloody diarrhea, and kidney shutdown.
They are lying, claiming the food is fine, and it's dated through October of 2020, so rather than pull it all so they can get the poison ones off the shelves, they are just leaving it. Because that's cheaper.
They paid my vet bills without my even having a necropsy done. They know there's a problem, and they don't care. Complain enough and they'll cut you a check, but that's not going to bring your cat back.
F**K PURINA.
#14
Now I google my Moms ZIP, add flowers and have a few choices. I call the local shops directly andq1 1800flowers is cut out of the process.
#15
Anyways, he arrives and everything is going well, his blood sugar was a little low, but the doctors claimed it got better. A day later and he begins twitching every once in a while. My sister in law asks the pediatrician and the nurse why and they said that it was fine. The day after that and the twitching increased and he began doing it every other minute. My brother and his wife panic and ask the doctor but the doctor checks his blood quickly and says nothing is wrong but if they’re still worried about it they should wait to go to the pediatrician on Monday (3 days later).
As soon as they leave the hospital despite the baby still twitching they turn around and ask for the doctor to please look one more time. He refuses and tells them that they can’t look anymore because they are discharged from the hospital.
Refusing to believe that their baby was okay, my brother and his wife took him to a different hospital’s emergency room. The doctor there took one look at the baby’s blood and immediately prepared a bottle of formula for him. His blood sugar was 36. If you aren’t familiar with blood sugar then just know that sugar that low can be deadly. My sister in law’s milk hasn’t come in yet, she didn’t know that, and the pediatrician at the first hospital only gave the baby 2 ounces of formula in 2 days. He baby was very close to going into shock. If they took the doctors advice and waited until Monday that baby would have been dead before reaching home.
Edit: My sister in law was checked many times for gestational diabetes and she didn’t have it at any point. The hospital is in Pennsylvania but I won’t name which one at least until my brother and sister in law decide to sue or not. I and most of my family agree that they should sue but they’re much more focused on their new baby at the moment. The baby is fine now and getting fed plenty at home with a mixture of both breast milk and formula.
Of course, the ranking of trustworthy companies can change very dramatically over the coming years and decades. Some brands can make comebacks while other trusted household names end up sidelined.
(If you’re reading this in the far-flung future, hey, how are you doing, how are things going in year 20XX? Who are the most trusted and reviled brands in your day and age?)
#16
Flight from Vegas got canceled. They don’t even bother trying to put you on another flight, not only that you have to pay extra for the next flight available. I told them they can go f**k themselves and I want a refund, the customer service person told me he can refund me spirit credit, that’s when I lost it. After enough b******g, he gave me my money back to my credit card and I bought a flight on delta.
Edit: thanks for the silver kind person. After my experience I made it a point to go on several review sites and made a PSA to never fly spirit again. This was one of many incidents I have had to deal with them, this one just broke me because I was flying back from Vegas, I can only handle Vegas for 2 nights, after that I want the f**k outta there, having to stay there another night was not something I wanted to do. Also it was not weather related as they told me, No other flights into detroit that day were cancelled, I checked, I even told that to the customer service agent, he shrugged it off.
#17
> BP has denied pressuring the Horizon’s crew to cut corners, but its plans for completing the well kept changing, often in ways that saved time but increased risk.
#18
What are some stores, restaurants, and companies that you’ve boycotted, dear Pandas? How come? Did you decide to avoid these brands because of one particular incident, or was it due to a gradual loss in reputation?
On the flip side, what are some businesses that you could say that you proudly support with your hard-earned cash? Let us know in the comments.
#19
I don't know how this even happens. But I was served fried chicken that was cold and literally had ice on it.
Edit:
To anyone reading this later on, I want you to know that Chili's PR staff has contacted me trying to smooth things over.
Yeah right.
Chili's served me frozen food and I'd rather trash them forever than be sweettalked with a gift card.
#20
Just spent almost an hour at the bank trying to dispute this s**t. It's just the most recent in a long list of fuckery caused by At&t.
Those twats.