Hospitality Insights: 18 Secrets Shared By Luxury Hotel Workers

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You might associate staying in a hotel with rest and relaxation if you only book them while you’re on vacation. But spending time in a hotel is an extremely different experience for the staff. Employees of luxury hotels have recently been spilling secrets on Reddit about what really goes on behind the scenes, so we've gathered some of their most unsettling stories below. Enjoy reading through these details that management might want to keep under wraps, and be sure to upvote the tales that will make you rethink your next stay in a hotel!

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My buddy was a dive instructor at a luxury resort on an island.

One of the guests had a heart attack on the diving excursion(before he got off the boat).

The nearest Doctor couldn’t come for 24hrs, so they put the corpse in a guest room and cranked up the aircon.

Of course reception gave the key to the corpse room to a newly arrived honeymooning couple. They were greeted by the star of weekend at Bernies

Edit for clarity: Dr was to sign off [passing], do formalities not to save life.

Mauritius in the early 1990s.

When I worked at a nice hotel, the 'affair [code of conduct]' was brought up in training. Never mention a person being a regular and don’t mention anything about their partner or the fact it’s a different partner. That became a rule after some valet basically kickstarted a very nasty divorce with a wealthy guest.

My brother worked in an upscale hotel in Southern California. A morbidly obese guest sat on the toilet in his room, shattered it, got his femoral artery slashed by a chunk of broken toilet, [fatally hurt], and flooded his room when the water line ruptured. My brother found out about it from the maintenance guy who found the body. Management made sure no other guest ever knew, including the guests in the room below the [end] scene who called for maintenance because water was running down their wall.

A family member used to work at Opryland Hotel in Nashville. Yes, it's super fancy. For about a year, they had a phantom pooper. As in, random dumps left in random places. It was always in corners where security cameras didn't reach. They figured it was an employee, and had some ideas, but never knew who it was, until someone left and it stopped. This was about 20 years ago.

We had valet service at our hotel, and due to huge amounts of theft and breakins by bums in our lots we had to go thru guests cars and take everything of value out to hid stuff in our conference room, then put it all back in before we brought their car around.

Was ridiculous. and* we had to keep it under wraps.

Bed Bugs: Larger hotels have better insurance to compensate for bedbugs. We wont say their name but we will hand you over to human resources who files a claim and start a compensation package. As for when it happens it can cost us between 2500 and 5k to clear a room of them and we treat the rooms on each side of the infected.

I worked cooking at an ultra exclusive resort in Utah ($3k-$12k/night)

Nothing that exciting happened in my year there. I found a bottle in the tallboy (large fridge) labeled 'Kristen Belle's Breastmilk. DO NOT USE'

Most celebrities were nice, except for David Beckham. He specifically requested no staff members make eye contact with him

I had put in my 2 weeks, and was really drunk on a day off, and made a post on FB about how Gordon Ramsay was coming and I hoped he wasn't filming Kitchen Nightmares with us. I was fired within 24 hrs, lol. I did get to cook fish tacos for him and his family though, and I heard he complimented the dinner kitchen crew directly (partially open kitchen), which is cool.

My cousin worked in Vegas at a few major resorts from 2008 to 2015. He said that for most of them, the staff was the best people to ask where to get drugs from as they were the ones around the most. He said not to ask directly, but if you have a bellboy bring up something, ask them or ask room service. They usually can sell directly or know who's holding in the hotel.

One thing management definitely wouldn't want guests to know is how sometimes housekeeping cuts corners if they are running behind. If you're staying just one night and your sheets look and smell clean enough, they might not actually get washed. That's right, management sometimes instructs housekeeping to skip the wash if it seems unnecessary. So, that 'fresh' bedding you're snuggling into? It might have been slept in by the previous guest. Sweet dreams!

Source: Former luxury hotel employee bf.

Some luxury hotels that cater to sports teams have standing agreements that no room service is allowed after the team departs, otherwise, the girls the athletes brought back the night before will rack up huge bills the team has to pay (Edited for clarity)

There is this hotel near the Seatac airport. people will rent rooms on the back side top floors and then suicide off the balcony. Yeh they are not going to run that in the news. Not often, but when it happens no one knows.

My story's quite tame compared to most of the ones here. When I was in college in the early 1990s, I was a banquet server at a semi-high end place, and there was a couple who stayed in a room for several days and ordered room service for all their meals, including at least one bottle of Dom Perignon champagne, which at that time was $150 plus tip.

They were otherwise unremarkable except for one thing: When they checked out, they paid their bill entirely in quarters, which they brought to the lobby in canvas bags. We guessed they most likely owned a car wash, or a laundromat.

Having worked in the casino industry, one of my fellow slot managers used to be a hotel manager at the Rio in Las Vegas. He had a couple try to book a room but the hotel was completely sold out. Shortly after he got a call from housekeeping that an older couple was found unresponsive and most likely deceased in their room. They called the police, and the authorities removed the bodies. Not long after, housekeeping cleaned the room. Seeing that the earlier couple was nearby, the manager called them over and offered them the room. They were ecstatic and took it not knowing what had just occurred. The manager gave them a discount on the bill

We know criminal enterprises have funded casinos in the past. I worked at Revel Casino (Ocean Casino Resort) in Atlantic City before and after its opening. One thing they kept mentioning in our onboarding was that the triads (a Chinese transnational organized crime syndicate) were funding the casino. I thought it was super strange that these execs were just openly telling this to brand-new hires.

We over book rooms just like a flight over books seats. If your method of payment isn't authorizing enough money for what you have been spending we'll have the valet give your keys to the front desk and we'll lock you out of the room until you get a new method of payment.

During housekeeping, hotels use different-colored cloths to wipe your drinking glasses, cutlery, toilets, and sinks to avoid contamination. They just don't bother separating these cloths after wiping and moving to the next room.

Worked a while back at a 5-Star/5 Diamond resort in Vegas in room service. At that time, if you bought a bottle of booze for your room and didn’t open it (including putting it out with your dishes), then it is re-sold. Was very frequent.

I work in a Vegas casino and I’ve seen, on multiple occasions, luggage down at the trash dock. I mean luggage with airport tags still attached that look like they’re in use.

Could draw a couple conclusions. Are people buying new luggage here? Not likely. We sell it, but these are newer bags I’m seeing. The much more likely scenario is these people are either no longer here or no longer alive. [Passings] happen here and you’ll never hear about them. Trafficking is the darker thought for me. Plenty of beautiful young women here being way too loose with their own safety.

—no one is blaming the women. But getting blackout drunk and wandering off into [undressed] City or down Flamingo rd at 2am is disregarding your own safety.

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