30 Times When IT Workers Couldn’t Resist Face-Palming At The Requests They Got, As Shared In This Online Group

Once had a person call in to the IT desk because the soda machine stole their money.

I'm an application architect for medical record software. My primary users (I REFUSE to call them customers) are physicians and nurses in a clinic setting.

There's one specific doctor who will call and give a very vague description to the helpdesk. She refuses to do a shadow session, refuses to let us get screenshots, and the person from the helpdesk isn't an application expert so they're trying to write down her issue and she's using the wrong words.

By the time we usually figure out her issue, we could have resolved it in half the time if she just would have taken 2 minutes to speak with us.

Vague tickets that give no clue as to what's wrong beyond "computer broke lol". Then you ring them up asking them to fill it in properly, and they get annoyed, "I thought you guys knew what you're doing".

Or when the Karens at work drop off their personal laptops or phones, and expect us to fix it. That's not what we're here for.

Years ago I worked for a rather large ISP as a tech lead. A residential DSL customer called in demanding to speak to a supervisor because his internet was down and he was going to miss out on some multi-million dollar deal of he couldn't get on the internet. He kept yelling at me throughout the call and demanded I fix it immediately. While troubleshooting the issue I could see that I couldn't reach the DSLAM his connection ran through. I advised him I would have to reach out to a dispatch center to have a tech go take a look at it. At some point he informed me that on his way home he saw that a vehicle had run off the road into one of our boxes and it had caught fire. He still said he was planning on suing our company if he wasn't able to be online to make this supposed deal of his. I passive aggressively suggested he go to a Starbucks and wished him well with the lawsuit.

Got a call to to remove a plug on a radio and push the wire through a small vent in the cabinet because the wire was "unsightly."

I did this while 15 executives watched. None of them knew how to change a plug, and had never even seen the inside of one; but because it had a wire it was ITs responsibility.

I'll start. One time somebody at a company asked me "Why isn't the microwave working? You're in IT after all! Fix it!"

I thought they were joking, but after a bit of deliberation, they were either serious or very committed to the role.

Assembling the office furniture is a good use of IT time.

Someone refused to believe that computers need power and won’t work in a black out.

Work in networks and used to share an office with people who just basically took situation reports. So when they were out of the office for lunch or called in sick we'd answer their phones and take notes for when they got back out next shift came in.

So our guy calls out one night and I take a call that some generator somewhere went out. Ok cool write it in the log and pass it on for the next shift. Then boss ends up questioning me on what I did about the generator. Like what do you expect me to do, ping it? Would you like me to get it's Mac address? It literally has nothing to do with my job.

I worked for an online college and a student wanted me to change his username. It was goatbugger