“We Can Hear You”: 25 Things Employees Know That Customers Usually Don’t

Academic here — to get a PDF of a paper you can usually email the author and ask for one, the times I’ve tried this they’ve been happy to share. After checking if it’s available on https://oa.mg of course.

Don’t mess around with formatting your references manually — use something like https://citationsy.com to automate the whole process.

Not sure if your homeowner's insurance will cover something? Apply this one simple rule:

> Was the damage caused by a sudden and one-time occurrence?

If the answer is yes, 99% of the time you're covered. If the answer is no, 99% of the time you're not covered. (This advice applies to the US).

Electric guitars made out of fancy expensive wood will sound exactly the same as guitars made out of cheap wood. The electronics system is what makes electric guitars sound different from one another, not the fancy AAAAA flamed maple top. It’s pure aesthetics.

If you use Libby to download ebooks from your library to your Kindle, you can turn it to airplane mode and keep the books as long as you want. The next person in line is not affected. 

Edit: because not everyone wants to illegally download ebooks from sketchy servers in Tuvalu? It's not any easier than what I suggested. .

Most industries have retention teams because it costs 10X more to get a new customer than it costs to keep one you have. So if you call up and complain/threaten to cancel every other time they raise your rates they'll probably give you the introductory rate. Just be aware you might have to switch. edit threaten to cancel added. edit 2: Another thing I'm seeing a lot is people getting shut down with no explanation. People hang up and call back. Just say you got disconnected you might have better luck with another operator. Yes they take notes, but some reps are more empowered than others. Also feel free to escalate. Make sure you know how long you've been a customer, and how long you've been up to date on your bill.