Haven’t you ever heard that you better be polite to your server, or they’ll spit in your food before serving it to you? Well, the majority of restaurant waitstaff probably won’t actually spit in your food, but it is still smart to be conscientious of how you treat your server, as this will affect how they treat you in return.
So what exactly is the problem?
When your meal isn't exactly as you anticipated or isn’t quite cooked to your liking, you have the option to either grin and bear it or to send it back. Many people fear that their complaint will be construed as snooty or entitled, thus upsetting your server or cook who will then lace your meal with unmentionable ingredients as retaliation. While sending your meal back can be rather awkward for both parties, it usually beats the alternative of eating and then paying for food you don’t even like. Generally, you should speak up if there is a problem, keeping in mind that the end goal here is to end up happy with your meal, while remaining respectful to your server in the meantime so that no feelings are hurt in the process...and this requires some tact.
What can we do to solve the problem?
Be respectful. All situations are unique, but in each case, there is one consistent variable that must be kept in mind: Respect. You may automatically assume that the waitstaff or even the cook is at fault, but keep in mind, it may actually be you who has made the mistake. Anyone can be at fault, so don’t assume right off the bat that you didn’t make the error.
The first step to an amicable resolution is to explain the problem that exists and ask for a solution. Perhaps you read the menu incorrectly, or weren’t specific in regards to your toppings or meat tenderness. Simply apologize and request a new dish. It may also be helpful to say something along the lines of, “I’m sorry, I know you didn’t cook this, but it’s a bit under-cooked.”
In some instances, if the waiter can’t or won’t fix the issue, simply ask for a manager. A good restaurant wants their customers to be happy and will do whatever it takes, including comping your meal. However, the aforementioned respect comes into play here. If you’re rude or disrespectful, you may receive nothing but the bill with the expectation it is paid in full. As with most situations in life, showing respect can go a long way in terms of getting you what you want in the end.
Be specific. It is important to remember that not all waitstaff are perfect. Some may not ask specific questions about your order, or may become easily overwhelmed during busy times. As we all know, restaurants can get extremely busy, and sometimes small details can get overlooked. One easy way to avoid this is to be as specific as possible, and ask any questions as you’d like, right from the beginning. When you are ordering, communication is key to good service and an accurate meal.
Be nice. Again, being nice can go a long way in these types of situations. For example, if a waiter is having a rough day or has just experienced an unpleasant customer, receiving some kindness from you may just make their day, and may resolve the situation relatively quickly and easily.
More info: CKitchen.com
