30 Hotel Workers Expose The Worst Guest Behavior They’ve Had The Displeasure Of Witnessing

In the late 80s, my wife was in line at the Atlanta Hyatt Hotel and watched as a man was making a young desk clerk ugly-cry and shake. The clerk was so upset she had to go back and get a manager. She stood there and shook.

My wife could tell by the smug set of the abusive customer’s shoulders that whatever it was he got what he wanted.

He turned around, and, to her astonishment, she saw that the horrible customer was entertainer, movie star, comedian, and alleged humanitarian Bob Hope. His trademark smile popped onto his face. He immediately went into star mode.

“Without filter, my theatrically trained mouth growled, ‘YOU SHOULD BE ASHAMED OF YOURSELF.’ It rang up the central atrium like I yelled at him in church. The Bob Hope fell off his face, and I have never seen a man run to the elevator bank so fast in my life,” she recalls.

“You can always tell the quality of a person by the way they treat those they would consider beneath them,” my wife adds.

Far too many to list them all, unfortunately. One of the worst was during my first week not in training (love it!) where I was thankfully in the back office right behind the desk doing some reservations work instead of being at the desk (where I’d mostly been during training). A groom had emailed our team and asked us to please go into their room and get the bride’s dress to steam it before their wedding the next day. We made sure we had permission to enter the room and whatnot, and our staff, though very uncomfortable, got the dress.

She noticed right away that there were rips and dirty spots on the dress, which she took pictures of as soon as she opened the dress bag. (Time stamps lined up right after she got the dress. There was no way she could’ve done it.) The bride came down after SCREAMING at our staff and accusing our staff of trying to steal her dress and then destroying it, making it “unwearable” (it was a few tiny rips and smudge spots that, again, we didn’t do). Was running around the lobby screaming at the top of her lungs, threatening to get violent with staff, screaming that her rich daddy would have the hotel closed down and all of us fired (it was a luxury hotel in a major U.S. city).

Her belief was that we stole her dress, wrecked it for fun, steamed it, and then put it back in the room. How any of that makes sense? No clue. Our manager calmly asked her to step around the desk and read the email from her fiance telling us to do this and that the bride requested it. She accused us of lying, despite the email proof from his direct email address, lmao. When the groom came down, our manager pointed out that he’d asked us to do that, and he played dumb. The day after the wedding, her father came down to check out and berated our staff for “upsetting his daughter before her wedding” and asked for discounts. We said no, lolol. Genuine psycho behavior. Hope she got therapy.

We had a guest, who clearly had a pet in his bag and kept denying it. The bag was squirming, and the dog inside was whining. What a selfish piece of s**t to do that to the dog. 🤷🏼‍♀️.

It all started when the guest checked in late one evening. He seemed normal enough until he asked, "Does my room come with a microwave?" I told it didn’t, he looked absolutely devastated and said, “I cannot survive without a microwave.” I offered to warm something up for him if needed, but that wasn’t good enough. He stormed out and came back an hour later—dragging a full-size microwave he’d purchased from a nearby store.

The trouble really started at 3 a.m. when the fire alarm went off, waking the entire hotel. Turns out, Mr. Midnight Microwave decided to cook a steak in his new appliance. Not just heat it—he’d seasoned it, wrapped it in foil, and popped it in like it was an oven. The foil caused a small fire, which set off the sprinklers in his room. By the time we got there, his room was soaked, the microwave was destroyed, and he was trying to "save" his steak by patting it dry with hotel towels.

When asked why he’d thought this was a good idea, he replied, “I didn’t know microwaves couldn’t cook steak! This is YOUR fault for not having one in the room in the first place.”... Needless to say, he was charged for the damage, the room was out of commission for weeks.

We had a guest whose kid squat walked a turd/diarrhea 12 ft in a line into the pool then demanded we clean up their child’s poo.

Then THEY were upset that we had to close the pool!


Also had a creepy old man come up to me asking me to bring rubber duckies to his room for his bath every night in a 5 star hotel and I’d always just kinda nervously laugh?

I’m living in far North Queensland in Australia where there are lots of creatures. They get in sometimes, no matter how nice the hotel is- it’s the rainforest.
We had a guest from NZ come screaming at us about a “lizard infestation” because she had found a 1 inch gecko in her room. She said her kids were afraid (they were not) and it was unsanitary and unsafe. We removed the lizard and she demanded an entire new room. Then she left a very nasty review because one of us cracked a smile at the term “lizard infestation”.

God I have so many weird stories I can’t even remember half of them.

It’s mostly just people lying about having service animals, constantly. And then when you ask them the two questions you’re legally allowed to ask them about their “service animals”, they get super defensive, couldn’t/wouldn’t answer the questions/yell at me “you can’t legally ask me that!!!!!”/make a scene and then lie to management, who watch the security tapes and see they’re full of s**t.



People who exploit rules and laws made to help the lives of the disabled are some of the shittiest humans.

I used to work as a night receptionist at a hotel in Jalandhar, India a few years ago. Most nights were uneventful, but one guest will forever be burned into my memory.

It was around 2 a.m. when a man came stumbling to the front desk, looking panicked. He whispered, ‘There’s someone in my room!’ Naturally, I was alarmed. I immediately checked the system to ensure he hadn’t been double-booked, but everything looked fine.

I offered to check the room with him. As we entered, I turned on the lights, and there it was—the “intruder.” It was a life-sized cutout of a Bollywood actor that we had placed in the hallway for a promotion earlier that day. For some reason, he had brought it into his room, propped it in a corner, and forgotten about it.

I tried to keep a straight face as he muttered something about being ‘too tired’ and shuffled back to bed. The next morning, he checked out like nothing had happened. But I’ll never forget having to ‘rescue’ someone from their own cardboard celebrity at 2 a.m.

Had a woman throwing raw steaks at the housekeepers in the name of Jesus.

There was this one guest who demanded a room upgrade because "their aura didn't vibe" with the one they booked. When told no, they started yelling, cursed the staff, and threatened to leave a bad review—only to call back later asking for a discount because they forgot their wallet.

A man was checking into a room that was under his wife's name. She did not add his name to the room so I could not let him in. I had to call the wife to get permission.

We do this for guest safety.

I couldn't get ahold of her and he was livid.

1. He didn't want to show me his ID.
DONT YOU KNOW WHO I AM I HAVE BEEN STAYING HERE FOR 14 YEARS.
The hotel was 4 years old, I was very new at the job as well, like 3 months.

2.Once I did have his ID he was threatening me and my job saying I would regret the day I did this to him. His wife was gonna kill me.

Eventually got ahold of wife. She gave approval, she was so sweet. I smiled and gave him the room key. He told me to go f**k myself.

This whole thing was like 30 minutes.

Probably the guy at a stag party who managed to s**t himself in the lobby and then run away pursued by security as he dribbled a trail of diarrhoea across the lobby, up the stairs, in the lift, etc, like the world's worst Hansel and Gretel. When security caught up to the (surprisingly fast) drunk guy, he had made it to the first floor public bathroom and flooded it trying to flush his trousers and underwear. Just standing there, runny s**t dripping down his legs and full bait and tackle swinging in the breeze.

One night a sketchy dude came in with a really long coat. He looked like trouble and like he hadn’t slept for weeks. He paid cash, which even 02 years ago was usually a bad sign. I gave him his key and he went to his room. About 5 minutes later he came back in a huff, yelling. He had a long object inside his coat with his hand on it, he didn’t threaten me but I was on edge. He threw the key over the desk and told me that it didn’t work. I looked and let him know that wasn’t the key that I gave him, so of course it didn’t work. He found the right key and stormed off.

About two hours later the police arrive and one is holding one of those parabolic listening devices. They asked if I’d checked the dude in and what room he was in. He was wanted for armed robbery with a shotgun. I gave them the info and they went and staked out the room and arrested him when he came out. It is pretty scary thinking back on it, I’m sure the long object under his coat was the shotgun.

My 66 year old mother apparently.

She came home, eaten alive by bed bugs. After staying in a B&B. Video proof of the bed bugs and all. She was sick for weeks after that.

She posted a review on Google reviews. The owner then replied saying that she had multiple men back in the room that night and that she left the room in a state. Unbelievable and untrue.

I've told this story in the hotel front desk sub, but here goes.

Elderly woman who stayed with her son who had mental disabilities. She'd sold her house, and hadn't bothered to even start looking for a new place, so was spending her money on a hotel than rather a home. After a while I switched to another hotel, and don't give her a second thought until she starts staying at that new hotel. She'd built up a ton of reward points, and would pay for her room with those points whenever possible. One day her point reservation was up, and when she came in, I waved her over and quietly asked if she wanted to use points again for that night, or pay with a card. She said she'd pay, and I thought that'd be it. Nope, next day I was told I had a guest complain about me, which I assumed was a joke. No, she'd made a complaint about me, saying that I had screamed at her, in front of a lobby full of people, that she owed me money. I refused to have anything to do with her after that.

Probably the one who pooped into the ice machine.

Or the one who mugged a blind woman and stole her cane.

Or the one who turned on the fire hose and flooded their floor. Oh, wait, that was the same guy who shat into the ice machine.

Or the one who slapped me because an ice storm hit, the phones were down, and I had to knock on doors if they had scheduled wakeup calls.

I worked in Las Vegas in college and worked at a major resort on the strip. We had one guest in particular, a popular singer. I will not mention her name, but I will say that she is fully thawed this time of year. She was not only the worst guest I ever worked with but also one of the worst human beings I worked with. When her car was in the porte-cochère, no cars under $100k were allowed to be in the area. Even if her car was just parked. Cabs were supposed to drop off guests on the upper porte-cochère, so hundreds of cab drivers had to be diverted to the lower, creating huge backups. They would get in one lane anticipating being sent up top and now had to be moved across three lanes of queued traffic to go to the lower. The lobby and casino floor needed to be cleared whenever she was passing through so nobody could bother her. She refused to use the back entrance that every other major celebrity used. She demanded housekeeping three times per day and demanded her staff's rooms be treated the same. She did not want to see any of the staff at any time unless they were directly interacting with her or her staff. She was just a plain vile person to anyone she viewed as beneath her. My wife and I had a table at a nightclub that night and she was there because her SO was DJing that night. She had an entire section of the club blocked off, and security kept one of the bathrooms clear for her people to use.

To counter this, Jay-Z and Beyonce were the absolute best celebrity guests I have ever worked with.

An entitled Karen burned a bag of microwavable popcorn, threw it out in the hallway and called down to me at the front desk and demanded I come get it at that exact moment. I was the only one working at the time in a college town during football season. I had several groups in the lobby waiting for me to get to them and I was so busy. I told her I couldn't come up there right then and I'd be there when I could. She flipped out and started yelling at me so I told her I was very sorry and I hung up. She then proceeded to scatter the burned popcorn and the bag in the elevator which I found out about from another guest that witnessed her throwing a loud tantrum. She then came down to the front desk laughing, pointing and taking pictures of me saying she was reporting me to corporate. I'll never forget that horrible woman and thankfully I never heard a thing from my boss about it. I left that job a few months later, I had many other situations happen and I'm actually not sure she was the worst one now that I think about it... Hotel work isn't for me.

I have too many but will start with one.

I was working in a party hostel in Prague and it was just after lockdown so there were barely any guests. Anyways, the owners opted to allow a family of Syrian refugees ( a father and two teenage sons) to stay for free through an NGO.

Anyways, they are in a dorm room and opposite them is the bathroom. My duty at night is to check the bathrooms and I find the toilet opposite them completely covered in s**t. I concluded that someone must have stood on the seat and then squatted. Since this family were the only ones next to it, I figured it had to be them. Worse, they were staying for three more nights.

So, I tried to explain the next day but they spoke little English, resulting in me using my skills in mime to try to get my message across. I guess it worked as there was no s**t seats after. The family were not horrible but it was a horrible experience.

Had a guest take a bunch of plates, silverware, etc from the breakfast, they filled a children's carriage and dumped everything in their room for the cleaners to fix later.

Another time a guest tried billing to a nonexistent store, quickly racked up a bill over $1800 for the entire stay and ate for $800 the first night. They called us racists when we threw her and the rest of her family out the same evening, they never paid for anything either. During the few hours they stayed they also trashed the room.
The family (their small children) were caught stealing from a nearby store not long after.. trashy people like playing the victim card.

Great times, probably forgetting someone.

Helped take care of Lil Wayne.  4 diamond hotel. Leed platinum certified.  


He was a piece of s**t.  Along with all his staff and personal chef.  They destroyed the entire top floor of the hotel.  


He did pay for it to get fixed...but still.  Deuche-nozzle and treated everyone like c**p.  0 tips.  .