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86 Facepalm Questions Cabin Crew Have Actually Been Asked By Real Passengers

86 Facepalm Questions Cabin Crew Have Actually Been Asked By Real Passengers

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As soon as people hand over their luggage at the check-in counter, they also check in their dignity and common sense. Because none of that follows them through security. The only things that make it onto the plane along with your overpriced coffee are an enormous amount of audacity and a neck pillow they do not know how to wear correctly.
People online recently asked cabin crew to share the most facepalm-inducing questions they have ever been asked at altitude, and the thread shows us that common sense often misses its connection. These are real questions that will quickly make it clear why we need a cartoon chart about how to fasten a seatbelt.

#1

An elderly woman asked me to unhook her bra. It was too tight and was hurting her. I did it. Us girls gotta stick together.
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54points

#2

A man with a suitcase at an airport, symbolizing unhinged questions cabin crew face.
My ex used to work as a gate agent. One day it was stormy and flights were delayed landing or were being rerouted. A very irate man demanded, “ my wife’s on that flight, when are you going to land it?”
Her answer: “Don’t worry, sir, we’ve never left one up there yet!”
47points

#3

Woman wearing headphones, looking at her phone, representing passengers who might have unhinged questions.
Daylight domestic flight, like early afternoon departure

A woman after main service hit her call light, I respond and she asked if we had any ear plugs and I said no, we don’t provide that type of amenities on domestic flights

She then said “the people around me are having conversations and I want them to stop, please ask them to stop talking”

I made eye contact with the people sitting behind her and I said that’s not a reasonable request considering it’s a public space and midday. I suggested she put in some earbuds and watch a movie or listen to music. We provide a complimentary pair, which she had already.

She then said she saw one of the crew wearing a Boise cancellation headset at the gate and that she wanted to use them. I said “you’re asking to use someone else’s personal property?” And she said yes, that the crew mem should be willing to give them to her bc she’s a paying passenger

The look on my face must have been something bc the people around us witnessing this exchange started laughing

I said no, that’s an absurd request and I suggested she be better prepared in the future or book redeye flights since there’s typically less talking on those flights and I walked away.
46points

The single most persistent misconception in commercial aviation is that cabin crew are just waitresses with wings. They are not hospitality staff who happened to be near a runway, people! They are trained emergency responders who also happen to bring you a beverage, and the order of those two things matters enormously.

Before a single crew member is allowed to step onto a plane with passengers, they complete six to eight weeks of intensive safety training focused almost entirely on first response, medical emergencies, and evacuating an aircraft in under ninety seconds. The food service component is, in the grand scheme of their training, a footnote.

#4

A smiling passenger on an airplane with a drink, potentially ready to ask cabin crew unhinged questions.
A woman hit the call light while we were taxiing asking us to go back to the gate because the restaurant she bought her salad from forgot the dressing. The captain laughed hard. Reader: we did not go back to the gate.
43points

#5

Literally happened to me last night:

A row of three boys, probably all between 10-12 years old, took one of our waste bags from their seat back pockets and had the crew “autograph” it. They also clapped and cheered at landing, and kept asking us during service if we drank the airplane coffee.

That wasn’t the “weird” part, per se, it was that after we deplaned, their dad asked us if we could each individually pretend to re-sign the bag while he took a picture.

As the oldest of three boys, I’ll remember these little dudes for the rest of my career, but for some reason it was so strange to see their glee from interacting with us. It was like we were the coolest people roaming the earth, and they wouldn’t stop admiring us and my airline. I guess it just felt strange because it had never ever happened before- like “I’m at Disneyland for the first time ever” level of excitement!
43points

#6

A lady in first class asked me to hold her hand during turbulence. she was definitely afraid of turbulence and full of anxiety so when the turbulence came, I slipped in front of her seat, held her hand and sat down on the ground with her until it was over.
40points

Since we're already talking about things that make cabin crew lose their minds, there is one specific bathroom-related behaviour that comes up consistently, and it is not what you think. It is actually about the door. Alpine Elements reports that cabin crew can't stand it when people don't properly lock the bathroom door when they're inside it, or do not fully close it when they're done.

This might sound small until you understand the chain reaction it sets off. An unlocked door means the occupied sign on the outside doesn't light up. A sign that doesn't light up means other passengers assume it's available. Passengers who assume it's available form a queue.

A queue in an aircraft aisle blocks the crew's workspace at the back of the plane, preventing them from getting in and out of the area where they are trying to do their actual jobs. And as we have established earlier, that is more than just pouring drinks.

#7

Cabin crew questions: Three children with headphones and tablets, symbolizing the unhinged questions cabin crew get.
Dingdong Pax - my kids need an iPad Me - we don’t give out iPad mam Pax - what about your iPad Me - my personal iPad is my personal belongings Pax - just give it to my kids, they need to be entertained Me - umm no mam Pax - I want you to apologize to my kids you don’t want to give them your iPad Me - right. I’m sorry children, your mommy can’t provide you an iPad Pax - call me your supervisor.
35points

#8

Parent changing a baby's diaper, a scenario where cabin crew might be asked unusual questions.
Not my passenger, but a fellow crew once told me that her pax asked her to take her baby and change her diaper in the lav for her. Like it’s the most natural thing to do for a cabin crew.
35points

#9

An airplane lavatory, a common place for passengers to ask unhinged questions to cabin crew.
During the flight. A passenger pushed the locked lav door multiple times.
Pax: Why the lavatory door locked?
Me: Because someone is in side.
Pax: Then what should I do?
Me: Wait?
34points

A last word of advice: cabin crew are not making suggestions when they ask you to do something. They are not offering a preference or a recommendation. They are exercising legally delegated authority to enforce federal and international aviation regulations inside a pressurised metal tube travelling at 500 miles per hour, and non-compliance is not a grey area.

The captain holds ultimate responsibility for the flight, but cabin crew holds direct authority over the cabin, which means the person you just waved off while finishing your phone call has more power in this specific context than you have perhaps appreciated. A plane is the most logistically complex and potentially dangerous environment a civilian will ever occupy, so you better listen up and stop with the dumb questions.

What is one of the dumbest things you have ever witnessed on a plane? Tell us everything in the comments!

#10

Passenger story: I was on a flight sitting next to a young lady who was apparently nervous. We hit some turbulence and she asked, “What was that?” I replied, “We ran over a dog.” She said “AWWW” and sat there looking sad. About 3 minutes later she jerked her head to me, “We didn’t run over no dog!” After that she settled down for the rest of the flight.
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32points

#11

A passenger on an airplane looking out the window, possibly pondering unhinged questions for cabin crew.
During a turbulent flight, Cap told crew to abandon service and return to our seats - then, a call light came on. I crawled through the aisle (bc that’s how bad the turbulence was) and when I got to his seat I said “Sir are you ok?” And he goes “Can I have a Diet Coke?” Nope.
32points

#12

Smiling cabin crew and pilot on an airplane, ready to answer questions and provide service.
a passenger asked me to announce a congratulations for her friend getting a divorce.

I about fell over laughing but unfortunately, I didn’t do it. Did give her a few complimentary bottles of champagne minis with a note though!
31points

Similarly, on-board staff say "hands off, please," as your unwanted touching is one of their biggest pet peeves. "Do not touch us. Stop touching us. Don't poke me or tap me or wiggle your fingers on my arm. I have a name tag. 'Ma'am' and 'excuse me' also work really well," one flight attendant told Travel & Leisure.

Another added that people who ask for water as soon as their behind touches the chair really grinds their gears. "Why didn't you take the pill while waiting in the gate area? There are ample water fountains and bottled water for sale in the airport," they noted.

Get it together, people!

#13

A cabin crew member walking down an airplane aisle, anticipating unhinged questions from passengers.
Pax: can i use the toilet (while others queue up) Crew: sure, please line up over here Pax: I’m holding US passport, can i go first Crew:.
30points

#14

Pax: why are we delayed?
Me: ATC just informed the weather condition is not ideal for us to depart now (I'm based in hkg - during typhoon season, the strong wind can ground operation)
Pax: so what do we do?
Me: wait for ATC clearance
Pax: can they do something about the weather?
Me: you want ATC to call God or something about the weather?
28points

#15

Father feeding baby, representing cabin crew facing unhinged questions from passengers.
Pax: do you have milk for my baby? Me: sorry we only have fresh milk Pax: what?! You don’t have formula milk? Me: unfortunately we do not Pax: then what are you serving for the babies in the plane?! Me: normally the other parents have their own. Pax: but my baby ran out of milk. Me: normally, the other parents plan ahead. Fresh milk? Guess the nationality.
28points

A last word of advice: cabin crew are not making suggestions when they ask you to do something. They are not offering a preference or a recommendation. They are exercising legally delegated authority to enforce federal and international aviation regulations inside a pressurised metal tube travelling at 500 miles per hour, and non-compliance is not a grey area.

The captain holds ultimate responsibility for the flight, but cabin crew holds direct authority over the cabin, which means the person you just waved off while finishing your phone call has more power in this specific context than you have perhaps appreciated. A plane is the most logistically complex and potentially dangerous environment a civilian will ever occupy, so you better listen up and stop with the dumb questions.

What is one of the dumbest things you have ever witnessed on a plane? Tell us everything in the comments!

#16

Airplane flying between two tall buildings, highlighting unhinged questions cabin crew are asked.
I had a girl ask me once if the “waste” from the lavatories gets dumped from the plane as we fly. As we left Seattle we were flying over her ex boyfriends place and was really hoping we could “s**t” on his place.
27points

#17

Cabin crew questions: Close-up of an airplane engine, highlighting unhinged questions cabin crew face.
If the pilots could turn down the engines a bit, because it was too loud for their baby.
26points

#18

As told to me by the FA:
Pax: When should I reset my watch for the next time zone?
FA: Look out the window and watch for a dotted gray line. Reset your watch when we fly across it.
Took a while for Pax to realize they’d been had.
26points

#19

Passenger in economy asking: “sorry ma’am what is caviar?!”

“Basically… fish eggs.”

“I’ll have two - scrambled pls”

🍳 🐠 🥴
26points

#20

Cabin crew questions: Older couple riding subway, perhaps discussing questions asked by cabin crew.
Older couple sitting in coach, the wife had ordered a GF meal, she verified with me before departure. She was at 38A. Meal service- I get to them and the husband says to me, "she did not get her special meal." I said, "verified with you before departure." He is now sitting in 38A with completely eaten dinner. He then explained that he used the lav and they switched seats... so, I said "you ate her dinner?" He gave me a blank stare and said "well, I guess."
25points
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