#21

If your manager doesn’t react to subtle or more overt hints, then it might be time to ask for help. Think about talking to your Human Resources department. Provide them with all of the necessary evidence and speak to them about what can be done.
While some HR staff are absolutely wonderful and will do their best to solve your problems, the fact is, you don’t get these wonder employees in every company. In some HR departments, the staff see it as their responsibility to protect the interests of the company itself rather than those of the employees. The latter tend to get the short end of the stick and have to fend for themselves, grit their teeth, and accept that some issues will never be fixed.
In those cases, when you’re left well and truly alone, it’s best to consider changing departments within the company, finding another job entirely, or (in extreme cases where rudeness and demands turn to harassment and exploitation) even seeking legal advice. Everyone has a different limit for what they can tolerate and it’s important to respect your own boundaries. Easier said than done, of course, but vital nonetheless.
#22

#23

#24

On the other hand, if it’s a customer that’s causing the “they don’t pay me enough for this” situation, things are a tad different. Here, you always have the possibility of simply telling them ‘no’ in a firm but polite way, refusing to serve them outright for failing to treat you like a human being, or asking for backup from your coworkers or manager.
It’s best, however, not to give rude customers a taste of their own medicine. Fighting fire with fire only escalates the tension. And even though it can be dramatic and entertaining to watch from the sidelines, it’s not doing wonders for your reputation or that of the company. It’s always better to err on the side of cold professionalism rather than passionately looking for justice (choose to be the English butler rather than the charging crusader… at least at first).
#25

#26

#27

Whatever you do, don’t take things personally when you have to deal with a privileged customer who’s stepping on your toes. They usually don’t have a problem with you; rather, they have a problem with the company and how things are done. They’re just taking it out on you because you got ‘lucky’—they spotted you first.
Ironically enough, if you empathize with a rude customer’s concerns, you might end up turning a foe into a friend. There’s always a win-win possible, no matter how badly you might think the odds are stacked against you.
Other customers simply need to vent. They’re not here to listen to rhyme or reason: they need to offload because they’ve had enough. And even though none of us deserve to be their proverbial punching bags, sometimes there’s no getting out of the situation smoothly. So listen to them, apologize where necessary, and show them that you’re here for them. We’re all human after all and at some point in time, we’ve vented when we shouldn’t have.
#28

#29

#30

Having a stoic outlook helps in these kinds of situations… however, there really does come a point (for everyone) where they don’t pay you enough for dealing with this kind of stuff! Have you ever been in similar situations, dear Pandas? How did things end? Share your stories in the comment section below!

