3. Increase pay: increasing an employee’s pay can lessen or eliminate the pressure to take on a second job. This not only increases employees’ dedication to their company, it also gives them more time to relax and take care of themselves, which translates into improved mental well-being;
4. Demonstrate support for employees: the survey found that 64% of retail employees had noticed an uptick in verbally aggressive or confrontational customers during the pandemic, but fewer than half of the respondents felt they had their manager’s support during these interactions;
5. Acknowledge contributions: fewer than half of the survey respondents felt that their managers frequently acknowledged their hard work. Managers should make a point to show appreciation for their employees’ contributions to the team to build morale and boost job satisfaction.
Of course, there's no quick fix. But if these strategies were implemented, chances are, the employees wouldn't have to rely on customers to enjoy their work!
