If there's one thing working in retail has taught me, it's that people can be much bigger jerks than I ever imagined. But maybe you understood that from our list of the worst client stories alone. I'd say it illustrates the absurd side of the industry pretty well!
But not every interaction by the counter is unbearable. Every once in a while, when you least expect it, someone comes up and restores your faith in humanity. Even though you swore to your friends that you've become a misanthrope. And there's one Twitter thread that proves it beautifully.
Created by Jenny from Washington, DC, it has people sharing feel-good memories about the times they went the extra mile for a customer just because they didn't treat them like garbage. Continue scrolling and check them out!
Discover more in 30 Times Retail Employees Went The Extra Mile For Customers Who Didn’t Act Like Karens
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3. Increase pay: increasing an employee’s pay can lessen or eliminate the pressure to take on a second job. This not only increases employees’ dedication to their company, it also gives them more time to relax and take care of themselves, which translates into improved mental well-being;
4. Demonstrate support for employees: the survey found that 64% of retail employees had noticed an uptick in verbally aggressive or confrontational customers during the pandemic, but fewer than half of the respondents felt they had their manager’s support during these interactions;
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