#21
Brooke goes on to explain that most diners expect that their only task is paying for a meal at the end of the evening, assuming that nothing before that matters. But respecting a server, showing up for a reservation on time, abiding by restaurant policies and agreeing not to steal any property are just too much for some guests to handle. “Is offering basic human kindness really all that difficult? Is civility really too much to ask for?” Brooke begs. If someone came to your home and you served them a meal, wouldn't you expect them to follow your house rules and respect you and your home? Why should dining in a restaurant be any different? Just because someone is a stranger who you may never see again does not mean they don't deserve equal treatment.
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“I’ve heard the argument before—most waiters don’t act like true professionals and therefore shouldn’t be treated with respect—but the truth is, professionalism isn’t the real issue here,” Brooke explains. “There are plenty of proficient and skilled wait staff in the world–I count myself as one of them—that are just as prone to being treated poorly by guests, simply because of our position. The world is filled with tons of angry and unhappy people that have no use for words like civil, kindness, and respect. They’re too busy perpetuating misery in their lives by spreading as much hate and anger as possible. Who am I to expect something more than payment (which is easily denied) in return for my services?”
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Everyone deserves to be treated kindly, and even if these patrons are extremely selfish, they should understand that the nicer they are, the more they will benefit as well. Insulting a server will not make your meal come out faster or your soup taste better, but it might get you a spoonful of spit in your cocktail. I can’t say I condone throwing away a customer’s car keys or intentionally giving someone food poisoning, but if a petty reaction is harmless, I say, let the employees have their fun. Keep upvoting your favorite responses, and then let us know in the comments if you have ever dealt with a customer in a petty way. We would love to hear your most devious (yet harmless!) reactions to rude customers!
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