Working in customer service comes with its own difficulties and challenges. Very often those who work in customer service learn more about people from the way they behave and can sometimes predict their next move. It becomes a subtle art to be able to accommodate a client and make them to come back to a certain restaurant or cafe. But this can only be achieved through learning and experience. One Reddit user @iamjayjayisme decided to share a story that happened to him while working as a waiter to show he was able to manage a rude client in a perfect way.
More Info: Reddit
Working in customer service comes with certain challenges but it teaches us to understand people better
Image credits: Ronald Saunders (not the actual photo)
The narrator started the story by stating that some time ago, he worked in a restaurant where very often, some more “entitled” people would come in. The user also revealed that the restaurant had an outdoor dining area that had an amazing view of the ocean. So very often, people would choose to sit there. Of course, it is a great choice when the weather is nice, but one can never know when rain or a storm might come. Having this in mind, the restaurant workers were prepared for such situations by asking people to switch to indoor tables.
One Reddit user shared his experience with serving a group of entitled people who didn't agree to switch their table
Image credits: iamjayjayisme
The narrator continued the story by stating that he was serving a table outdoors that had 9 guests. These people turned out to be some of those customers who are very demanding and feel that their lack of manners can be replaced by spending the correct amount of money. The weather report showed that there would be rain that day, so having this in mind, the waiter tried to approach one of the guests and ask the whole group to switch tables by going indoors. Despite the fact that almost the whole restaurant was booked, the staff prepared them a table, knowing that any second, rain could come pouring.
Image credits: iamjayjayisme
The narrator revealed that in the restaurant where he worked, very often people were asked to switch tables because of the upcoming rain
Image credits: iamjayjayisme
At first, the waiter had a hard time catching the customer's attention. He tried to explain the situation multiple times until she yelled at him that they would deal with the situation themselves. The waiter then realized that there was no reason to proceed with the request, so just took their orders and proceeded with moving other people back to the inside of the restaurant.
Image credits: iamjayjayisme
Sometime after, the rain started to pour and all 9 guests took their drinks and went inside to look for a table. However, at this point, everything was fully booked, so they had nowhere to sit. And on top of that, their meals were ready to be served. The woman asked the waiter to find them some seats but none of them were available and this was when he reminded her that she said they would take care of it on their own.
The same thing happened the day the waiter was serving a group of 9 people
Image credits: iamjayjayisme
The waiter came to one of the guests to ask her to move from outside to indoors because of upcoming rain
Image credits: iamjayjayisme
The situation ended with someone from their group asking to wrap the food to take it out, and so they left the restaurant and their half-full drinks, still hungry, and left. A lot of people online were cracking up at this story, stating that no one should mess with a person that delivers food for you. Users were excited to see some rude and obnoxious people get what they deserve for the way they treat other people.
What do you think about this situation? Don’t forget to leave your thoughts and stories in the comments down below!
After multiple tries to get the woman's attention, she yelled at him stating that they would deal with the situation themselves
Image credits: iamjayjayisme
The narrator had nothing else to do but to take their orders and leave them where they were sitting
Image credits: iamjayjayisme
As promised, soon the rain started and the group went back inside, ready to be seated at another table
Image credits: iamjayjayisme
However, there were no available tables left, so the woman asked what they should do now and the waiter reminded her that it was their problem now
Image credits: iamjayjayisme
The situation ended in the guests leaving the restaurant and taking their food with them
