94 Times Customers Were So Clueless, Employees Didn’t Know Whether To Laugh Or Cry

Another reason is that people generally don’t like it when things don’t go according to plan. As San Diego-based psychologist Reena B. Patel explained to the BBC, even something as simple as a long line at a coffee shop can be frustrating because it threatens to throw off the rest of someone’s schedule.

And when that inconvenience comes on top of everything else that’s already been going wrong, it can be enough to make someone lose their temper. Unfortunately, the first person in the line of fire is often the employee behind the counter, who probably had nothing to do with any of it.

Sadly, there’s probably no way to eliminate difficult customers altogether. As history shows, we’ve been dealing with demanding and unreasonable individuals for thousands of years, and there’s little reason to believe they’ll disappear anytime soon.

But what we can do is make sure we’re not the ones making customer service workers’ jobs harder than they already are. A little patience and understanding can go a long way, especially when you remember that the person serving you is just trying to do their job. A bit of kindness might make their day a little easier.