Working in hospitality gets a bad rap. People think that it's badly paid, the customers are always rude, and the hours are usually long. The proportion of vacancies in the industry has indeed increased by 48%, at least in the UK, signaling that people don't see it as a desirable job. But it's also a place where you'll probably meet the most interesting people and witness some unforgettable moments.
This time we're covering the experiences of people who work at resorts. Beaches, mountains, islands, ski and spa resorts – we're covering every kind. But the stories might not be uplifting this time, since the person who started this thread asked: "People who have worked at resorts, what's the most [messed-up] thing you've seen?"
#21
Resort worker found a snake (non-venemous) right outside the resort, which was located in a fairly "natural," not highly developed area. Proceeded to pick up the snake by the tail and beat it to death against a wall, in front of guests. Little f*****g idiot thought he was being a hero too.
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80points
#22

So I wasn’t there to see the whole thing but it co worker told me
So I work at Disney World in Recreation (pool greeter so I’m always at the pool area). My coordinator told me one day a couple came in to our resort (Riverside) to swim and drink and they brought the kids along. Throughout the day, the parents are getting drunker and drunker until they start fighting and screaming at each other. Well security and cops get called and they started freaking out and flee. They forgot the kids and one of the parents ended up at Old Key West and the other at Disney Springs where they got arrested
Lots of poop in the pools.
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75points
#23
- Like, first day, absolutely my first week I watched a guy get fired for stealing from the kitchen. Owner himself walked out to the dude’s car, grabbed the stuff he’d taken, walked it back inside.
- Housekeeper got fired after he disappeared for a while, but they found him on camera sneaking out to a van to hook up with his girlfriend.
- Middle-aged woman took two teen boys up to her room. The room overlooked one of our pools and *everybody* knew. Their parents were not happy.
- My last month, walking out the employee entrance, I overhear a guest complaining that another guest at their birthday party has a gun and were afraid he’d use it. Got outside, called the desk, desk called the cops. Happy birthday, kid.
All in all, great year.
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73points
#24
This is what I heard from people at front desk then I walked in seeing the rest.
So apparently, this couple was supposed to meet together in our hotel (Cancun). Assumed they were in a long-distance relationship because they were both arriving at different times. The guy checked in early and requested the staff to let him know if she arrived because he was decorating the hotel with flowers and romantic stuff and whatever. They said sure and the dude gets to decorating.
Around 5 hours later (i think around 10pm), girl still didnt show so he was concerned and kept calling her. He ran to front desk and asked employees if they ever seen a girl and they said no. He hung around front desk for another 2 hours and he still didnt hear from her. He then ranted a bit to the staff that they fought on the phone before the flight and didnt think it was serious but starting to think it was. He started drinking like a bastard (around midnight now).
He then started slurring and such and ranted more to the staff like they are therapists. Staff genuinely felt bad and offered something to eat. He refused and even started to tear up and had his eyes attached to his phone (this is where I came in the beginning of my shift as security). I had to watch him for security reasons but noticed on his phone that it looks like he was going through photos of multiple women with lingerie. He then abruptly left and went outside the front door for like 10 minutes and brought back a girl. Except it wasnt HIS girl. Very certain it's an escort. Got even more awkward because out of happiness and relief, one of the staff members said pretty loud, "THERE SHE IS! SO HAPPY SHE IS SAFE!". and the dude kind of gave him the *cuts throat* signal and went straight to his room. I mentioned to staff what I saw on his phone so we concluded he definitely hired an escort. We all put our heads down and just continued to work.
But the real kicker? His actual girlfriend finally showed up at 11am and said her flight was canceled (damn Spirit Airlines) and she forgot her phone charger at home. We had to call the cheating dude's room because he didnt seem to pick up her calls and looked really shocked when he came down. Girl was happy, guy was still shocked which confused the girl and I overheard the guy say, "I will explain everything...." as he was walking to his room. Escort already left (according to staff) thankfully but man really unfortunate over miscommunication.
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73points
#25
I work overnights and as I was walking the property one night I heard somebody moaning in pain. Turned out it was an elderly woman with dementia who had wandered out of her villa in the middle of the night and fell into a ditch. Her face was covered in blood and it was December in arizona so probably 35-40°. Paramedics came and took her to the hospital and fortunately she wasn’t seriously injured. I still feel bad about it because I have no idea how long she was out there.
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68points
#26

Not me, but knew a guy in the "entertainment" team at a popular UK family chain resort who was basically an evil version of Patrick Swayze in Dirty Dancing. He specialized in seducing unhappy housewives. So many marriages destroyed.
66points
#27
Not me but a family member worked on an Australian island off the east coast. After a group of Chinese visitors stayed over the weekend they noticed there were white feathers in the hotel room kettles, (This island is known for cockatoos wreaking havoc around the island and in the hotel rooms) so they must have been catching the birds and boiling them. All the kettles across the resort had to be thrown out and replaced.
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64points
#28
I worked at a roof-top, rotating restaurant near Sea-Tac Airport. On my third day, I was bussing a table and looked out the window at a high-rise apartment building a half mile away. There were flames visible on the balcony and they were growing. They appeared to be involving the apartment above. I yelled to my boss and the two of us raced down to the first floor, after directing one of the servers to call 911. As we ran down the street toward the fire, it became apparent that what we were seeing was a hibachi that some guy was firing up. As we slowed to a slow walk, we heard the fire trucks in the distance.
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63points
#29

I worked at a historic hotel when I was on summer break from college and I had to show a room to a guest that wasn’t made up from a previous guest. We told them we wanted to show the room after it was made, but they insisted on seeing it because they had limited time. The room was a mess and had multiple used condoms on the bedside stand and floor. I walked in and threw a towel over one when I saw it and stood awkwardly over the one in the middle of the room as the guests looked around.
60points
#30
I worked for Carnival Cruise lines back in the days. I remember the story when a lady didn't take her antidepressant medication of a cruise, and jumped off the top deck in the middle of the day. She ended up on someone's balcony few level down. Ship never stopped sailing .
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60points
#31

I worked at a high end boutique resort in Asia as a dive instructor.
One night I was partying w the students after they “graduated.” I passed out naked and covered in barf while floating on a float in the pool.
For some reason no one (that I remember), woke me up till the AM. I was covered in mosquito bites, cold, hungover, and probably quite the shocking.
One night I was partying w the students after they “graduated.” I passed out naked and covered in barf while floating on a float in the pool.
For some reason no one (that I remember), woke me up till the AM. I was covered in mosquito bites, cold, hungover, and probably quite the shocking.
Somehow I wasn’t fired but I’ve never touched Sambuca again!
59points
#32
More heart breaking than f****d-up but my first job at a casino/resort on the Strip I noticed an older couple, 60- something sat at the same table in the food court for days. The wife would cry almost uncontrollably and the husband would berate her while he argued with someone on the phone. Found out later from a coworker that the husband lost the 4 grand they came to town with their first night at the tables. They didn't have enough money to get home and their relatives didn't either. I quit before they left though, so I have no idea what happened to them. I've always wondered.
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59points
#33

The room drinking glasses are simply rinsed in hot water from the bathroom tap.
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57points
#34
Worked in the kitchen of a resort and I also managed the dinning hall. We served food buffet style. Watched a mother let her kids “attempt” to serve themselves, kid stuck his hand in a container of cheese and then dropped his tray of food all over the floor and the mother said nothing about it. Had to find out myself smh 🤦🏻♀️.
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54points
#35
Less f****d up but still crazy.....Just a regular hotel, but at the breakfast buffet in the morning a homeless woman came in and stole everything she could grab in the middle of the service.
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52points
#36
My Airy Lodge in the poconos (it’s now closed but reborn as a casino)
They had honeymoon suites. The type that had heart shaped hot tubs and a newly built pool with a glass wall overlooking the golf course.
Couple in the pool swimming when the glass wall fell. It was sealed poorly.
Couple had some cuts but no serious damage.
I dunno how much the settlement was.
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50points
#37
I worked as a maid, and I noticed that the shift managers were pocketing the room tips.
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48points
#38

Old man out with a proper death. 65 years old, wife rode him to death. Viagra and his heart didn’t mix. Heard the whole story in the lobby as the crew upstairs radioed down to the chief on duty. Every single one of us guys lined up and saluted him on his way out on the stretcher. Was a 26y army vet recently retired… but only us guys knew the real reason behind the salute. The wife wrote the resort thanking us guys for saluting her husband on his way out. Management patted us on the back for it.
47points
#39
One summer in college I worked at a fancy lodge in the mountains that had a big banquet hall with massive wooden tables. At the end of summer we had to move the tables for a thorough floor cleaning, and when moving them back into their rows a coworker got four of his fingers caught in between two tables. They looked like hotdogs that had been run over by a car.
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45points
#40
Used to work where the NXIVM cult had a conference. They rented the whole campus, brought their own WiFi routers so they could spy on what everyone looked at, and wouldn’t speak or look at most employees bc we were “parasites”. I gave Kristen Kreuk a double take because I didn’t expect to see a celebrity on a random Tuesday, never spoke a word to her, bc as soon as she saw me look her in the eye she gave me the most vile, violated, atrocious dirty look I’ve experienced before or since.
Edited to add: they also followed Keith’s vegetarian diet, and since they rented the whole campus, the dining hall couldn’t cook or serve meat their whole stay - to anyone.
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45points


