“If the customer called back and kept up the abuse, the call would be escalated to a manager, who would tell the customer, ‘There are over 20 other mobile phone companies in Denmark to choose from. We don’t feel you’re a good fit for us, so we will be terminating your contract.’
The expert told Bored Panda that employees need to understand that just because someone is rude doesn’t automatically make them a bad person through and through. “You have to remember that in many cases a customer who behaves badly is not necessarily a bad person. It can be a good person having a bad day and that’s why they’re acting out.”
However, sometimes customers are rude because of more selfish reasons, not because they’ve had a long, hard, and bad day. “The sad truth is that some customers act this way because they’ve learned that it works and will get them discounts or preferential treatment,” Alexander said.
In Alexander’s opinion, we should change the motto ‘the customer is always right’ to ‘be nice—or at least don’t be a [jerk].’ “And this goes for both customers and employees. Whenever I’m a customer anywhere, I always try to be kind and positive to the staff—even when occasionally I have to complain about something. It’s literally the least I can do.”
