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Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
CuriositiesDEC 11, 2022

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back

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Customers like me and you are mostly happy to open up their wallets for the things they really, really like. Think of Starbucks frappes, iPhones, dinners at Olive Garden, or Bath & Body Works candles; every product, service, restaurant and store has its loyal clients.
Often, however, businesses take their loyalty for granted and forget the obvious fact that a single mistake or faux pas costs a lot. And by “a lot” we mean not just reputation and money, but customers on whom the whole business relies in the first place.
“What is your ‘never again’ brand, item, store, or restaurant?” someone asked on Ask Reddit, creating one hell of a thread that makes the businesses in question blush big time.

#1

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Home Depot.
I went in with a HUGE order for custom cabinets. They said, "Oh, honey, you need to send your contractor in so that we know these measurements are accurate." I said, "They are accurate, he gave them to me." They said, "Oh, honey, why don't you ask him to come in and manage this order for you? Just in case your measurements are wrong." When I persisted in being allowed to order the cabinets, they told me I would have to hire a Home Depot contractor to double check my measurements. This was not a policy thing, but a "you're a stupid female, please bring a man with you next time so we can help you."
I made the mistake of asking if I could at least buy the sink I'd picked out. They told me no, they really didn't feel comfortable selling me anything for my kitchen remodel without my male contractor present.
I took my cabinet order elsewhere, but I ended up in Home Depot again a few weeks later because I needed a sink aerator. You know, the little dealie that attaches to the end of the faucet? I couldn't find them, so I asked a worker to help me. He said, "Oh, we don't sell those anymore." I was like, "Huh???" and he told me, "Yeah, you can't just buy faucet parts like that anymore, you'll need to buy a whole new faucet." I said, "I find that hard to believe, can you just point me in the direction of your plumbing parts and I'll find it myself?" and he laughed, shook his head at me like I was a stupid child, and said, "Ma'am, no. Just no. You can't buy just an aerator anymore."
I went across the street to Lowe's, walked in, said, "Can you please help me find a sink aerator?" and the dude led me right to them. Cost like $4.00.
I still have rage thoughts about how rude and misogynistic the Home Depot folks were. And short-sighted, as well, as they turned away thousands of dollars worth of business--I guess a worthless drop in the bucket to them.
587points

#2

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Nestle. They actively push baby formulas in poor third world areas where water is commonly contaminated and parents don't make enough money to buy enough formula to feed an infant. Nestle knows that the use of their products result in higher infant mortality rates due to dysentery and disease, but they refuse to stop.
I haven't bought anything from Nestle in over 20 years.
454points

#3

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Soon after she left me in 1998, my ex wife wanted to meet for a post mortem conversation. I suggested we meet at Pizzeria Uno. About 20 minutes into our agonizing conversation, she looked around and said: "Wait. You hate Pizzeria Uno." I replied: "I sure do. I'm not going to ruin a place that I like with terrible memories. I'm never entering a Pizzeria Uno again."
And I haven't.
390points

#4

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Planet fitness. Moved back to my home state from SF. Forgot to cancel my membership. Tried from the App: Nope. Tried from my local Planet Fitness: Nope. Said i had to MAIL IN A COPY OF MY LICENSE ANS PROOF OF MEMBERSHIP. So i cancelled that credit card because that was easier than getting my membership cancelled.
356points

#5

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Planet Fitness. Manager called me after I had emailed about an issue and left a voice mail. Except when he hung up, he missed the receiver and I was treated to two minutes of him trash talking me. Called back and said "Yep, go ahead and cancel that membership and next time make sure you hang up".
F**k those chain gyms.
322points

#6

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Nike. I grew up loving the brand but after I heard they used forced labor from Uighur Muslims in China I've decided I'll never buy anything new from them again.
301points

#7

Red Robin. They offered my father a corporate job, then rescinded it upon learning the reason he spent the last 6months out of the workforce was to beat leukemia.
284points

#8

Jared. I went in with something specific in mind for a ring and asked the salesman to please show me what he had comparable to that criteria. Right off the bat he put his hands up and said "whoa whoa whoa, slow down. Just be calm." And quite frankly that set my teeth on edge because I don't think there's anything aggressive about truthfully answering the question "how can I help you" ya know? He then kept trying to get me a latte and telling me to relax and settle down which was only serving to upset me more. When he finally got around to showing me merchandise, he showed me a ring that had an inclusion so large in the stone that it looked like a giant scratch through the middle. And when I said "this ring has a scratch in it" he insisted to me that I didn't know what I was looking at and that I wasn't properly appreciating the beauty of this ring. When I pointed out that I didn't even need a loop to see the "scratch" and asked if perhaps he had something else to show me, he told me this was the only stone I could possibly get for that price and that I would have to be willing to up my budget significantly. I thanked him and made to leave and he made a s****y comment about how I'd never find anything as nice as what I showed him. (I found something far superior at a local jeweler for an even better price).
So yeah, whenever those stupid "He went to Jared!" commercials come on I always yell out "you can tell because her ring has a f*****g scratch in it!"
Report
260points

#9

Wells Fargo.
1) Fake Accounts scandal
2) Auto Loan insurance scandal
3) Mortgage Loan scandal #1 (changing customer terms)
4) Mortgage Loan scandal #2 (2008)
5) PPP Loan scandal
259points

#10

Hobby Lobby I don't agree with their business practices.
Report
254points

#11

Anything on Amazon shipped from China.
Report
251points

#12

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Doordash. When 50% of my orders never made it to me, and one of the drivers cusses me out for having the audacity to ask for my food, they go on the never again list.
250points

#13

My wife used to work at Applebee's. After seeing Applebee's food prep and kitchen cleanliness, she refuses to eat there ever again.
It's worth noting that she used to work at Taco Bell, and still eats there regularly. So Applebee's doesn't live up to Taco Bell's high standard of food safety.
AverageFatGuy added:
Applebee’s. Because I can eat microwaved food at home.
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230points

#14

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
H&M, Forever 21, and the like!! Fast fashion nightmares.
makeemsayunhhh replied:
Wear Vintage! There are thousands of quality vintage garments that were made 10, 20, 30 years ago that will last another 30+ years. No need to keep producing clothing that falls apart and goes to landfills.
220points

#15

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Ohio Savings Bank. They charged me 300 dollars over the span of a year because, unlike normal debit cards, every time I put my pin in instead of signing, it charged me an extra dollar fifty. By the time I caught it most of the charges were past the 30 day refund policy so they gave me 10 dollars as a refund.
I didn't make a fuss because I know it's not the workers fault but I did withdraw all my money immediately and switched banks. F**k that place.
219points

#16

P.F. Chang's
2006, I was recovering in a Military hospital, and was stuck in a wheelchair for a long while. My wife and I decided to eat out, as a change of pace from our room.
We opted for P.F. Chang's as we had heard some good things about it, and we love Asian Food.
First problem: the front door was a revolving door. You cannot go through a standard revolving door in a wheelchair. The regular door that's next to every revolving door to allow handicap access had a large potted plant in front of it. When we asked how we could get into the restaurant, we were looked at like we were crazy. Took then several minutes to make accommodations for me to get inside.
Second problem: none of the freestanding tables in the restaurant were spaced far enough apart to allow a wheelchair used to move between them. (36 inch minimum according the Americans with Disabilities Act) So when I had to use the bathroom, it meant I had to disturb a dozen people and have them stand up, and push their chairs in. They didn't mind of course, but I felt like an a*****e.
And to top it all off, they got my order wrong.
I'll never eat at that restaurant ever again.
218points

#17

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Angel Soft toilet paper.
It might as well be called "S****y Fingers"
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217points

#18

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Temptations cat treats, there's something in those things that turn cats into absolute junkies.
194points

#19

Someone Asks "What Is Your 'Never Again' Brand, Item, Store, Or Restaurant?" And 45 People Don't Hold Back
Samsung for putting menu ads on my TV that I paid for...
187points

#20

Bank of America. The McDonalds of banks.
176points
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