Having loyal, returning customers is a godsend because you ensure business (and hopefully even profitability) in the future. However, corporations that completely ignore their target audience’s wants and needs, don’t care about their own reputation, and reduce the quality of their products and services can push people away. The result? Partial boycotts which eat into profit.
Inspired by u/silent_pm, some dissatisfied consumers took to a thread on AskReddit to air their grievances. Below, we’ve collected their thoughts about the brands that have lost their loyalty, as well as the reasons why they’re ditching them for their competitors. Scroll down to check them out.
Bored Panda got in touch with u/silent_pm, who sparked the interesting discussion, and they were kind enough to share their thoughts about brand loyalty and unmet customer expectations. You'll find their thoughts below.
#21
Any company that makes a political statement to appear 'woke' but is actually just whoring for publicity and boosting their bottom line.
The problem is there are so many doing this now its hard to keep track.....
The problem is there are so many doing this now its hard to keep track.....
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35points
#22
Cadburys (Mondelez now).
They have changed their recipes so much and they taste awful now!!
They have changed their recipes so much and they taste awful now!!
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35points
#23
DevaCurl.
I have curly hair that's also very fine, and I'm really picky about the products I use—I can't use anything that will dry it out or weigh it down. A stylist friend of mine recommended DC to me back in 2012, and I loved it immediately. I went all-in, and for a while DC products were all I was using on my hair.
Apparently a couple years ago they were bought my another company, and the formula for a lot of their products changed. I didn't realize this. Meanwhile, my hair was starting to get really thin. It's normal for me to lose a little bit of hair in the shower, but it was getting really excessive. I figured it was just because I was getting older and my body/hormones were changing. I didn't event think that it could have anything to do with my beloved hair products.
Then I joined a group for curly-haired folk and learned that a lot of DevaCurl users were having the same issues with hair loss. Countless before/after photos convinced me that I wasn't just losing my hair due to bad genetic luck. I got rid of all my DC products and, after some research, started a new product regimen. Slowly but surely, my hair is starting to recover. I feel so betrayed, though. And despite hundreds of customers complaining to the company, they have yet to acknowledge or address the problem.
I have curly hair that's also very fine, and I'm really picky about the products I use—I can't use anything that will dry it out or weigh it down. A stylist friend of mine recommended DC to me back in 2012, and I loved it immediately. I went all-in, and for a while DC products were all I was using on my hair.
Apparently a couple years ago they were bought my another company, and the formula for a lot of their products changed. I didn't realize this. Meanwhile, my hair was starting to get really thin. It's normal for me to lose a little bit of hair in the shower, but it was getting really excessive. I figured it was just because I was getting older and my body/hormones were changing. I didn't event think that it could have anything to do with my beloved hair products.
Then I joined a group for curly-haired folk and learned that a lot of DevaCurl users were having the same issues with hair loss. Countless before/after photos convinced me that I wasn't just losing my hair due to bad genetic luck. I got rid of all my DC products and, after some research, started a new product regimen. Slowly but surely, my hair is starting to recover. I feel so betrayed, though. And despite hundreds of customers complaining to the company, they have yet to acknowledge or address the problem.
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33points
#24
Burlington Coat Factory. It used to have nothing but coats, but now it has transformed itself into a second-hand store for all clothing items, furniture, and household items. It's like a Goodwill for things that the Mall couldn't sell.
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33points
#25
Nars. Lost their cruelty free status just so they can sell in China.
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33points
#27
Hertz.
They gave me a car with a missing oil cap and almost left me stranded in rural Germany.
We drove from Berlin to Neuschwanstein and noticed the car acting funny the closer we got. Afterwards we checked the engine to find oil everywhere. No worries, there was a Hertz in this small town. Unfortunately, the owner refused to help us as they "were closed" and said we have to call the company. This was also late, so every shop in town was closed.
We called Hertz and they recommended we **"try putting a bag over it and driving back to Berlin."** Luckily we found the cap (it was misplaced) and a number to Germany's equivalent to AAA. F**k Herz.
They gave me a car with a missing oil cap and almost left me stranded in rural Germany.
We drove from Berlin to Neuschwanstein and noticed the car acting funny the closer we got. Afterwards we checked the engine to find oil everywhere. No worries, there was a Hertz in this small town. Unfortunately, the owner refused to help us as they "were closed" and said we have to call the company. This was also late, so every shop in town was closed.
We called Hertz and they recommended we **"try putting a bag over it and driving back to Berlin."** Luckily we found the cap (it was misplaced) and a number to Germany's equivalent to AAA. F**k Herz.
28points
#28
Salvation Army and Autism Speaks
SA doesn’t help any of the woman they take in, and are just horrible people. AS doesn’t help autistics, they’re more of a hate group towards them. Idk if those count.
SA doesn’t help any of the woman they take in, and are just horrible people. AS doesn’t help autistics, they’re more of a hate group towards them. Idk if those count.
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28points
#29
Sony.
My PS3 account got hacked and someone bought $400 in credits. I contacted Sony and they aknowledged I was hacked, returned my account to me, but refused to give me back my money.
If that weren't enough, I recently got an update on my PS3 that somehow made it unable to work at all.
My PS3 account got hacked and someone bought $400 in credits. I contacted Sony and they aknowledged I was hacked, returned my account to me, but refused to give me back my money.
If that weren't enough, I recently got an update on my PS3 that somehow made it unable to work at all.
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27points
#30
Not a brand but ... the United States Postal Service. I was waiting for delivery of a $100+ package. They tried to deliver it to my office at 8:00, but the office opens closer to 9:00, so they left a note. I went to the post office and asked for it, but they didn't have it because ... they gave it to someone else. So where's my package? Well we don't care, we "delivered it". Yes, but you didn't deliver it TO ME, THE RECIPIENT. The post master then went and accused me of lying.
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22points