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“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
FoodJUL 11, 2024

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories

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It's been four years since the pandemic, so we're almost back to life as it was before. We're not as hungry for social gatherings, live entertainment, and going out to eat at a fancy restaurant. In fact, a 2023 survey found that, on average, Americans dine out three times a month.
Ipsos conducted a study about what customers expect from restaurants in 2024. The top factors for an enjoyable dining experience were quality time with family and friends (52%), great value for money (45%), and eating healthier (20%). These don't seem like very tall orders, do they?
Well, they do for these restaurants. When one person online asked, "What made you never want to return to a restaurant again?", over a thousand people shared their horrible experiences. Who knew dining out could be so adventurous and, at times, even dangerous?
Bored Panda reached out to popular restaurant reviewer and food blogger The Picky Glutton. They told us more about their foodie adventures in the London scene, how to spot bad restaurants, and their most memorable good and bad restaurant experiences. Read their yummy insights below!

#1

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
A server making fun of someone with down's syndrome.
170points

When choosing a restaurant, Picky Glutton says not to look for the most popular spot. "Popularity does not automatically equal quality," they tell Bored Panda. "Don't automatically assume a restaurant is good purely because there are queues outside."

"Restaurants that are especially good at latching onto faddish trends or paying social media influencers for positive coverage, to give just two examples, may be good at generating queues. That doesn't necessarily mean they're actually any good," the Glutton gives us the inside scoop.

#2

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Went to a highly rated Chinese restaurant. Bit into a soup bun and out comes 2 dead roaches. My wife and I lock eyes and quietly set down our spoons. We didn't want to cause a scene so we politely flagged down our waiter. The restaurant refused to comp our food or even offer an apology. So I charged back on my credit card and filed a complaint with the heath department.
148points

#3

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Barmaid rolled her eyes at me and said "Maybe you shouldn't be eating at a steakhouse if you are worried about the difference between diet and non-diet coke" after I asked her to replace the regular coke with the diet version I had ordered.
I responded "Actually I have type 1 diabetes - I can't dose my insulin correctly for sugary drinks as they get absorbed so quickly".
This was met with another eye roll, so my group of friends and I just said f**k this place and went somewhere else.
Left a bad tripadvisor/Google places review which got a grovelling apology from the owner.
145points

The reviewer suggests thinking about who you'll be eating with and whether it's for a special occasion. "This can be just as important as anything else [when] choosing a restaurant. The preferences and personalities of who you're eating with (such as friends or family), as well as whether it's for a special occasion, such as a birthday or anniversary, can influence where and what you choose."

"For example, if you're meeting a friend you haven't seen in ages and want to catch up over a relaxed and unhurried meal, a quick turnover ramen bar would probably be the wrong choice. If you're having a meal with your temperamental, old-fashioned parents, an experimental fine-dining restaurant might not be the right choice," they add.

#4

I ate there a lot. There weren't any vegan options but I'm not one so it wasn't an issue. They advertised a new vegan menu. I called up my vegan family members and said "Hey, come eat with me, I love this place."
We all sit down for a meal. No vegan menu. When I asked about it the owner said "Yeah, we haven't got any vegan stuff but we did that ad to get more customers in. And look, it worked!"
He lost a regular that day. Haven't eaten there since.
Report
126points

#5

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
It was a takeaway. 12 of us ordered from Justeat and were really looking forward to it. We waited, and waited, and waited. Two hours later we rang and asked where our food was and they said they hadn’t made it because they assumed that such a large order was a prank despite the fact it was paid for! They did make the food and send it to us, but by that point it was over three hours since we initially ordered and we were hangry. The food, however was delicious. A couple of months later, same group of people. We decided to forgive them because the food was so nice. Ordered, waited. No food. Rang them a lot quicker this time to confirm the order and again, they said they assumed the order was a prank. The food eventually arrived however several items and full meals were missing. Rang them again and got voicemail saying they were closed for the night despite their website saying they were open for another three hours. We left a negative review and they threatened us over the phone. We added that to another review.
121points

#6

Went to a Portuguese restaurant for a work Christmas meal. There were 14 of us. We ordered before we got there.
We arrived and were seated. Nothing for 30 minutes. They didn’t even ask if we wanted a drink. We flagged down a flustered waiter and asked for some drinks. We waited for them for 15 mins and they arrived. Not what we asked for. We sent them back and waited. And waited. We asked where the food was, as we had been there almost an hour. “You’ll have to wait” we were told, in a stroppy voice.
20 minutes later, the owner realised that our food had been given to another Christmas party. He actually went over and took the food from that table and gave it to us, it was half eaten by this point. Obviously a terrible experience for us, as well as the people who had their food “confiscated” half way through the meal.
We got a full refund and a few bottles of wine. We went to the nearest kebab house, as everywhere was booked.
No matter how busy you are, you don’t keep paying customers waiting that long. You also don’t take meals from people whilst they’re eating. You don’t take expect people to start eating a half eaten meal.
Terrible. Memorable, but terrible.
101points

Price and fancy concepts don't guarantee a good dining experience either. "Just because a restaurant is expensive, or conversely cheap, doesn't necessarily mean it's any good," the Glutton tells us. "Avoid 'gimmick' restaurants. The classic examples would be restaurants at the top of a tower on a rotating platform or with a view of a landmark. More often than not, such restaurants coast along on the gimmick rather than on their food and service."

When you're vacationing, the Glutton recommends venturing out of the touristy/hospitality areas. "[They] don't have a monopoly on good eating! This is especially true for cuisines from marginalized communities, whose members may not have the financing and negotiating power to get prime real estate," the restaurant reviewer points out.

#7

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
When they added an automatic tip.
94points

#8

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Live ants in the pilau rice, the restaurant thought it wasn't an issue and would bring another dish.
We just walked straight out and never returned.
93points

#9

For me it's pretentious presentation.
Bringing me ice cream on a slab so I have to eat it in 30 seconds before it melts all over the table is moronic.
I don't wanna eat fries out of a recycled tin can, I'm not a racoon.
Eating a burger out of a stone slab is some 10,000bc s**t and I want no part in it.
I wish they would just give me a frigging plate and a bowl and stop trying to reinvent the wheel with triangles.
92points

"Learn how to read between the lines of menus," Picky Glutton also recommends. "Long menus can be signs of a kitchen recycling the same base ingredients and base sauces to give the illusion of choice. Or an unfocussed chef(s) trying to do too much, little of it well."

"Some menus use page layout tricks, such as highlighted boxes, pictures, higher placement, and nostalgic/familial language, etc., in an attempt to sell their most profitable or easy-to-make dishes."

#10

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
I've told this one a few times on reddit but basically bad service.
The place was empty, we were the only customers. It's a brunch restaurant, so we were there around 10:30 a.m. (it opened at 8 a.m.). There were 8 of us just wanting a relaxed breakfast (we weren't being rowdy). And as much as this story sounds like those rude cafe places... it's not, but it could fool you.
This waitress was clearly not in a good mood. I have no issue with that, you don't have to be the happiest person serving us.
She came over to take our order and we were very efficient, all knowing exactly what we wanted. However, they didn't have a couple of items (not mentioned or written anywhere). She told us in a very irritated way and then it obviously took a few seconds for those people to find what they wanted. She sighed barely 5 seconds later. Then when one found what they wanted and said "oh found what I'd like..." trying to lighten the mood and smiling. The waitress rolled her eyes and said "go on then" in an irritated manner again.
Anyway, eventually, she comes to serve the food, and literally (no exaggeration) she chucked the plates down on the table in front of some people, things fell off the plates. Then slid the other along the table (plenty of space to walk around the table). No apology for the food that fell off the plates or explanation for chucking it across.
We decided not to pay the service charge. We paid the bill exactly. She then blocked the doorway as we were leaving and said "You've underpaid, where's the rest?". I'm usually the shy, non-confrontational type, but I piped up because I'll let so much slide (even the plate slide would have been ok alone) but that was on a level I've never seen before.
So I said "We paid X, the service charge is optional and you were rude and threw our food all over the table and didn't once try to apologise or make up for the bad service. We will not be paying a tip for that."
She understandably was not happy with that but realised she wouldn't manage to get that out of us and let us leave but yeah, I live nearby it but I refuse to ever go again despite the food being quite nice.
77points

#11

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Mine as usually gluten related, as I'm coeliac. I was on holiday in Athens with a couple of my mates who grew up there. I was really enjoying the local food there but we decided one day to give this pizza place a go because they offered gluten free. Cool! We ordered and checked in English and Greek that it was GF. I demolished my pizza and it was delicious. Got to a couple hours later and I was throwing up so bad. That sort where you physically can't stop it. We were at somewhere grabbing a drink at the time, so I was curled up around their loo, throwing up. We finally made it back to their place after more puking. Then the other digestive issues kicked in. Anyway, I left a review of the place saying it's genuinely nice food but don't go there if you're coeliac. They were pissed and said I needed to take my review down. Messages flying back and forth. They offered me a free pizza. Bro, no. I don't wanna die. They said that those pizzas had "lower levels of gluten". That's not a thing. It's gluten free or it isn't. They told me they're made with spelt flour. Not GF in the slightest. They said they'd try and make a GF pizza (wouldn't trust it even if they did). They emailed back shortly after saying it was too difficult. Safe to say, if I ever go back to Athens, I'm never eating there again. I feel bad for the server because he would've only known what they told him.
I've had a few run-ins with places and me being coeliac (diagnosed as a toddler). But this one stuck out to me as particularly bad.
70points

#12

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
I went to one once where I ordered the food. One of the drinks offered was milkshakes: Banana, strawberry, chocolate, with coffee added in any favour if requested.
I asked for a strawberry and politely said to the woman ''NO coffee added, thanks''
She asked why, **with a sniff,** and I said I don't like any sort of coffee in any shape or form and won't touch it. ''Just a strawberry, please''. Although I felt I didn't have to explain my reason to her.
Strawberry came, I sucked on the straw and there was coffee in it so I took it back to the same woman and loudly enough for others to hear told I I had asked for NO coffee as I don't like it and won't touch it. She snapped ''it's only a bit, it won't hurt you''.
So I plonked the glass on the table and walked out, without paying for the drink or the food that had been delivered. Never ever went back!
68points

If you're choosing an ethnic restaurant in an English-speaking country, gauge if the members of that ethnic group are eating there. "If not, why not: that could be a reason to give you pause. How does the menu reflect the regionalism and varying traditions of that group? If it doesn't attempt to do so, or attempts to do it all in a superficially comprehensive manner, then that could be a reason to give you pause," the Glutton explains.

#13

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
I got bangers and mash and the sausages smelled really funky. The server assured me it was just the herbs and I was still a teenager, who was taught to clear my plate, so I did.
Cue going home and immediately being violently, virulently ill all over the bathroom, and feeling incredibly poorly. I hadn't eaten anything that day beforehand and I'd had food poisoning before to that exact reaction. So we called the restaurant. Not to complain, just to get them to check the sausages actually were okay, because I didn't want to raise a fuss, I just wanted to be sure no one else was going to be sick if the sausages were off. That was it, all my dad called for.
The manager went off at dad on the phone, swearing and insulting us for daring to even insinuate anything could possibly be wrong with the food and telling us to f**k off. Needless to say, we didn't go back, which was a shame because it was one of the only restaurants in the area. I could have understood some of the anger if we had called to complain or try and bargain for a refund or something, but just calling as a heads up to check their stock was okay... nggghhh.
Well, we never went back.
67points

#14

Another time, Indian Restaurant in Handforth, Stockport. We ordered meal for four and had some drinks. No sign of food, so we had some more drinks. And then some more drinks. Eventually signalled a waiter who brought us the bill.
When we said, that's very nice, but we haven't had any food, he said of course we had. We pointed out the full set of crockery and cutlery on the table and he piped down. Next thing we have is the Chef and the Owner coming out to appologise. Turns out that the chef had made our food, put it on the counter and the new guy doing washing up had poured it away and washed our plates before it could be taken out to us.
We laughed, they offered to cook more food but it was now too late to want food and we were all pissed due to drinking on an empty stomach. The waiter tried to give us the bill for drinks but the owner shouted at him in what I guess was Punjabi and tore the bill in half. So, result, an evening of dieting and free drinks!
67points

#15

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Went to Patisserie Valerie years ago and got some kind of lemony cheesecake. Probably eaten nearly half of it before I notice a dark spot, scoop around it with my spoon and uncover a full rat dropping (too big to be a mouse). Took all my willpower to not vom all over the cafe. Was with my mum and she instantly started complaining (as mums tend to do) because I was much too disgusted to do anything, and they VERY quickly refunded and tried to replace. Absolutely refused the replacement. Have flashbacks every time I go near one. I had already eaten half the tainted cheesecake! Never again.
66points

If you want more adventurous food experiences, you need to eat as broadly as you can, Picky Glutton says. If you don't have any health- or religious-based diet restrictions, that is. "Don't go to the same ol' chain restaurants – choose an independent [one] instead. Try a cuisine or a dish you've never had before. People often choose comfort foods, but food is also one of the most accessible ways to experience another culture or world view."

#16

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
The waitress said she wouldn't receive any tips that I left.
64points

#17

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Low and Slow BBQ whiteladies Bristol.
Walked in and saw the guy behind the counter take out a big fresh vat of Mac and cheese, spill it all over the dirty counter and finger smeared sneeze guard. Laugh then begin to scrape it off the counter and glass back into the serving pot.
Looked up at me like "what can I get you"
I said Nothing thanks and walked out.
58points

#18

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Pizza Hut Leicester Sq. Rats running around under tables.
55points

If your favorite restaurant reviewer suggests a place, try it out: their taste probably matches yours. "I'm naturally biased towards written reviews, but if you prefer TikTok videos or Instagram stories, then go for it," Picky Glutton says. "Just beware of reviews that have been paid for or where the reviewer has had their meal paid for by the restaurant, potentially compromising their judgment. Sneaky, ambiguous, or easy-to-miss hashtags, like #ad or #invite, are an obvious indicator."

#19

“I Was So Mad I Wrote My First Ever Google Review”: 35 Restaurant Horror Stories
Someone in our group found a metal bolt in their Dauphinoise potatoes at Café Rouge. Found whilst eating it, so actually bit down on it. Could've easily broken a tooth, let alone who knows what contamination it involved. Explanation from management was "it was prepared at another location, we just heat it up", like that makes a difference? They wanted to take the potatoes off the bill as an apology, so definitely not seeing the seriousness of the situation. Nobody in our party wanted to eat after the discovery, and one brave soul had the strength to say nope, we're not paying for any of the meal since nobody wants to continue eating and we're leaving right now.
55points

#20

Waiter insisted we needed to say whether we wanted the chicken rare, medium or well done and the manager said that was a legitimate question when we mentioned it.
52points
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