Amazon is a huge online shopping platform and many consumers love it. However, sometimes consumers feel disappointed with their services. Here’s the compilation of consumers’ stories from PissedConsumer.com, a review website, about the issues that frustrated customers while shopping with Amazon.
#1 #5 Packages Being Thrown Outside
“My packages were thrown out near the street. Two packages at least 20 feet apart…”
2points
#2 #1 Customers Getting Torn Packages
“...the item wasn’t in the torn package”
1point
#3 #3 Amazon Delivery Constant Errors
“We have gotten our neighbor's boxes NUMEROUS times. The customer service rep that helped me did pretty much nothing…”
1point
#4 #4 Delivery To Wrong Address
“Our complex has several repeating Unit Letters within 4 addresses. Delivery techs have to be accurate in which "Address" and which corresponding "Units" receiver their packages…”
1point
#5 #6 Delivery Left In Bushes
“...I found a package of mine in the bushes behind my house which apparently when it was dropped off at my door has been picked up by someone else…”
1point
#6 #9 Package Delivered To The Wrong Address
“...This is the 3rd time in a row this has happen. Very aggravated and disappointed”
1point
#7 #10 Package Left In The Street
“Two packages were left approximately 10 feet or more from my front door. But close enough to the street. Visible to unwanted thieves…”
1point
#8 #2 Missing Items In The Packages
“...box was also open and damaged upon arrival. The second order did not contain the parts as well…”
0points
#9 #7 Driver Damaging Residential Properties
“...destroyed my neighbor's yard and part of mine. The drive had 4 driveways which he could have used to turn the van around but instead decided to back into the neighbor's and then pull through…”
0points
#10 #8 Smashed Mailbox
“Driver backed out of my driveway smashing my mailbox”
0points
#11 Amazon vs. Ebay
Is there any alternative to Amazon? Another big player in the online shopping space may be eBay. According to a recent survey, when consumers report their issues to Amazon's customer service department, 63% have their issues resolved after the call. Have you ever tried to contact Amazon customer service? Here’s the breakdown of the companies’ customer service from the consumer survey.
0points